--- title: Working with the Service Catalog slug: neurons-for-itsm/admin-user-help/enu/latest/working-with-the-service-catalog docTags: createdAt: 2026-07-14T19:16:39.538Z --- - [About Service Catalog Management](docId\:P-UiHzc9kG7aSBco6l8Ai) - [Viewing the Service Catalog](docId\:P-UiHzc9kG7aSBco6l8Ai) - [Requesting a Service](docId\:P-UiHzc9kG7aSBco6l8Ai) - [About Delivery Times](docId\:P-UiHzc9kG7aSBco6l8Ai) - [Example: Enabling Cost Items in a Business Object](docId\:h3PjINcqoq7aLCFGJldBQ) ## About Service Catalog Management The Service Catalog lists request offerings, such as requests for software, computers, or email. The Service Catalog is how customers order products and services from your organization. You control the customer experience within the Service Catalog framework, defining for each item an image, description, price, other fields, and workflow. Users see all products and services available to them, grouped by category, within the Service Catalog. *The Service Catalog, Most Popular Category* ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/YvI6EhR54p36h9OufRbnh_service-catalog.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/service catalog.png" githubPath="Content/Resources/Images/help-images/service catalog.png" showCaption="false" indent="1"} Users can track the progress through the lifecycle. Approvers authorize the order if necessary, and fulfillment groups perform any tasks related to item and service delivery, based on the tickets (work orders) generated by the order. - Administrators can control the end-user interface and permissions. See [Configuring the Self-Service Portal](docId\:d38247FbpZtWcWAmr8BsJ). - Service owners can create request offerings, which are then published to the Service Catalog. See [Creating a Request Offering](docId\:ONsxNvvfiBkmacs-g1jH6) ## Viewing the Service Catalog 1. Log into the Service Desk Console. 2. Open the **Service Catalog** workspace. *The Service Catalog, IT Services Category* ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/wRARkBOj80bwPgaKPo9XZ_service-catalog-it-services.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/service catalog it services.png" githubPath="Content/Resources/Images/help-images/service catalog it services.png" showCaption="false" indent="1"} 3. Services are divided by categories. Click a category in the left page to limit your view to items in that category. Some items can appear in more than one category. ## Requesting a Service 1. Log into the Service Desk Console. 2. Open the **Service Catalog** workspace. 3. Click the service that you want to request. :::Paragraph{indent="1"} The information form for that service appears. Each service has its own information form, which consists of one or more pages. ::: *Example of a Service Information Form* ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/CzPtkQ-Ofyq16fL06-TYq_service-information-form.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/service information form.png" githubPath="Content/Resources/Images/help-images/service information form.png" showCaption="false" indent="1"} 4. Enter the requested information. If the form has multiple pages, click **Continue** to go the next page, and enter the requested information. 5. When you have entered all the requested information, click **Review and Submit**. :::hint{type="info"} Exception: If you are using the Service Catalog to report an incident, click **Save Incident**. See [Managing Incidents](docId\:aKRuODYqj2wVb_C6AyOLg). ::: 6. Click **Edit** to make changes to the request. 7. Click **Submit** to submit the request. - An email is automatically generated to the person assigned the request. - The request is automatically added to your **My Items** list, and the progress bar appears. *Service Requests in the My Items List* ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/6hvwhxvDpn6LgnOEY8Nux_service-catalog-my-items.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/service catalog my items.png" githubPath="Content/Resources/Images/help-images/service catalog my items.png" showCaption="false" indent="1"} ## About Delivery Times If configured, each item in the Service Catalog shows the estimated time it takes to deliver the request. *Estimated Delivery Time* ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/nzYxnPujV3NexBgG3NBH0_estimated-delivery-time.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/estimated delivery time.png" githubPath="Content/Resources/Images/help-images/estimated delivery time.png" showCaption="false" indent="1"} After the request has been fulfilled, the system automatically calculates the average actual delivery time, based on time to complete the request. You can view this under **My Items**. *Average Delivery Time* ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/6YO8c7yR0Al8hCxyFvx95_average-delivery-time.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/average delivery time.png" githubPath="Content/Resources/Images/help-images/average delivery time.png" showCaption="false" indent="1"} This information is taken from the last 90 days and uses the **ServiceReqDeliveryAvgView** business object. To change the time-frame used to take the average: - **On-premise customers**: In the view, change the number of days to a new value. *ServiceReqDeliveryAvgView* ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/fs2SJ2LtdQ46wM-JV9OJw_servicereqdeliveryavgview.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/servicereqdeliveryavgview.png" githubPath="Content/Resources/Images/help-images/servicereqdeliveryavgview.png" showCaption="false" indent="1"} - **Cloud customers**: Contact your support representative.