---
title: Working with the Communication Manager
slug: neurons-for-itsm/admin-user-help/enu/latest/working-with-the-communication-manager
createdAt: 2026-07-14T19:16:33.190Z
---

You can view all quick actions and workflows that use the [Send Email Action](docId:_5s8CPJUHfEkkvvZc5_O2) with the Communication Manager. This is also where you can create templates to use in the updated [Get Approval Workflow Block](docId:8YcHgcEvVTZ0qhyDrhxwy).

- [Accessing the Communication Manager](docId\:kD2wdiRuObfBwvRG3XNTF)
- [Creating a Send Email Template](docId\:kD2wdiRuObfBwvRG3XNTF)
- [Modifying a Send Email Template](docId\:kD2wdiRuObfBwvRG3XNTF)

## Accessing the Communication Manager

1. From the Configuration Console, click **Configure > Communication Templates > Communication Manager** to open the **Communication Manager** workspace. The application displays the **Communication Manager** workspace that lists objects using the **Send Email** quick action.
2. In the **Business Object** field, select a business object from the drop-down list. The **Send Email** quick actions related to that object appear. If the list does not update, click the **refresh** :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/CvSgFEJSQFhU_5bnLKt2d_refresh-old.png" alt caption size="10" width="18" height="14"} icon.

:::Paragraph{indent="1"}
*Communication Manager Workspace*
:::

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/rHS2ic7mZV6BcXWoKWoH1_communication-manager.png" alt="Image of the Communication Manager workspace." position="flex-start" size="40" initialPath="../../Resources/Images/help-images/communication manager.png" githubPath="Content/Resources/Images/help-images/communication manager.png" showCaption="false" width="1270" height="619" darkWidth="1270" darkHeight="619" indent="1"}

## Creating a Send Email Template

The Communication Manager automatically senses business objects that use the **Send Email** quick action. To create a new template, simply create a quick action for the business object. Refer to [Example: Using the Send Email Action (CAD)](docId\:XuuTumexSjUtFfXc6ca4R).

## Modifying a Send Email Template

1. From the Configuration Console, click **Configure > Communication Templates > Communication Manager** to open the **Communication Manager** workspace.
2. Select the business object to modify, such as **Approval Vote Tracking**. The application displays a list of quick actions for that business object.
3. Click the **edit** icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/yOwMLewyf7Jh4cJ7j1Crw_edit-old.png" alt caption size="10" width="16" height="16"} next to the quick action to modify. The application displays the quick action editor.
4. Click the quick action to modify.
5. Click **Edit** to edit the quick action.
6. Modify the quick action as needed. Refert to [Using Quick Actions](docId\:qc7S-YrFjJGp1yBk_v-1s).
7. Click **Save**.