---
title: Working with Template Blocks in the Self Service Mobile Portal
slug: neurons-for-itsm/admin-user-help/enu/latest/working-with-template-blocks-in-the-self-service-mobile-portal
createdAt: 2026-07-14T19:16:24.562Z
---

The term *block* refers to specific items on the **Home** page of the Self Service Mobile portal that provide users with information. A *template* contains preset values to speed up the process of making new blocks.

The home page displays the following blocks by default:

- Alert banner
- **My Items** block
- **Need Help?** block
- Popular requests (from the Service Catalog)
- **Announcements** block
- Meet your staff
- **Featured Knowledge Articles** block
- Contact information

## Viewing Block Templates

1. Log in to Neurons for ITSM Self Service Mobile portal.
2. Change your role to Administrator.
3. From the **Home** page click the gear icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/Yj92-TEx5fUeMKJtFWbu0_settings-icon.png" alt caption size="10" width="20" height="17"}.
4. To view a list of block templates, click **Parts**. The application displays a list of block templates.

## Creating a New Block Template

1. Log in to Neurons for ITSM Self Service Mobile portal.
2. Change your role to Administrator.
3. From the **Home** page, click the gear icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/Yj92-TEx5fUeMKJtFWbu0_settings-icon.png" alt caption size="10" width="20" height="17"}.
4. Click **Parts** to view the list of block templates.
5. Click the **Add** icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/PApGTrJhueGEK2ppZdEUd_addtemplatessm.png" alt caption size="10" width="17" height="16"}. The application displays a blank **Template Settings** form with **General** settings.
6. Enter information into the fields:
   - **Title** - The name of the block. The title can have a maximum of 50 characters.
   - **Description Header** - The description of the block header.
   - **Description** - The description of the block.
   - **Category** - The block category.
   - **Widget **- The widget type from the options - **List**, **Text**, **Shortcut**, **Banner**, **Placeholder**, **Search**, and **Docked Carousel**.
7. Click **Save**.

## Creating a New Block Template from an Existing Block

1. Log in to Neurons for ITSM Self Service Mobile portal.
2. Change your role to Administrator.
3. From the **Home** page, click the gear icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/Yj92-TEx5fUeMKJtFWbu0_settings-icon.png" alt caption size="10" width="20" height="17"}.
4. Click the **Settings** icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/lxcgdBAQ-VSE202esVrIu_settingsssm.png" alt caption size="10" width="17" height="16"} in the header of an existing block from which you want to create a new block. The application displays the **Settings** dialog box.

:::Paragraph{indent="1"}
All the fields are auto-filled with the selected block template's details.
:::

5. Make necessary changes and click **Save As Custom Template**.
6. Click **Yes** to confirm. The application displays the new template in the list.

## Editing a Block Template

1. Log in to Neurons for ITSM Self Service Mobile portal.
2. Change your role to Administrator.
3. From the **Home** page, click the gear icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/Yj92-TEx5fUeMKJtFWbu0_settings-icon.png" alt caption size="10" width="20" height="17"}.
4. Click **Parts** to view the list of block templates.
5. Select the template and click the **edit** icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/i1ACwxN0ATLvxN-8TjTM8_editcategoryssm.png" alt caption size="10" width="16" height="16"}.
6. Make necessary changes and click **Save**.

## Deleting a Block Template

1. Log in to Neurons for ITSM Self Service Mobile portal.
2. Change your role to Administrator.
3. From the **Home** page, click the gear icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/Yj92-TEx5fUeMKJtFWbu0_settings-icon.png" alt caption size="10" width="20" height="17"}.
4. Click **Parts** to view the list of block templates.
5. Select the template and click the **delete** icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/YcZz5_1eVn2mP3KC_Gm07_deletecategoryssm11x10.png" alt caption size="10" width="11" height="10"}.
6. Click **Yes** to confirm.