---
title: Working with Teams and Groups
slug: neurons-for-itsm/admin-user-help/enu/latest/working-with-teams-and-groups
createdAt: 2026-07-14T19:16:50.305Z
---

You can share conversations on the Social Board with specific teams and groups.

- In the Social Board workspace, a team is defined by an administrator but anyone can create a group.
- Messages sent to a team are delivered to all team members and responses by a team can be viewed by all team members.
- Messages posted to a group can be viewed by everyone in the group. Anyone with access to the Social Board can join a group that you have created. You cannot choose which members can belong to your group.

## Creating a Group in Your Social Board

1. Log in to Neurons for ITSM.
2. Open the** Social Board** workspace.
3. Click **Groups activity **>** Manage Groups**. The **Manage Groups** page is displayed.
4. Click **Create new group**. The **Create new group** page is displayed.
5. Enter information into the fields:
   - **Name**, **Owner** - auto-filled from your log-in user role, and **Description**.
6. Click **Save** to save the group.
7. Click **Close** to close the **Create new group** page.

## Joining a Group

1. Log in to Neurons for ITSM.
2. Open the **Social Board** workspace.
3. Click **Groups activity **>** Manage Groups**. The **Manage Groups** page is displayed.
4. Click **Join a group**. If you have already joined a group, skip this step.
5. Click **Join** from the **Public Groups** tab within the group box.
6. Click **Close**.

## Leaving a Group

1. Log in to Neurons for ITSM.
2. Open the** Social Board **workspace.
3. Click **Groups activity **>** Manage Groups**. The **Manage Groups** page is displayed with your current groups.
4. Click **Leave**.
5. Click **Yes** for the prompt message.

:::Paragraph{indent="1"}
The group no longer appears on the **My Groups** tab.
:::

:::hint{type="info"}
You cannot delete a group, but you can leave a group. However, you cannot leave a group that you created.
:::