---
title: Working with Security Operations
slug: neurons-for-itsm/admin-user-help/enu/latest/working-with-security-operations
createdAt: 2026-07-14T19:16:36.977Z
---

With the Neurons for ITSM Security Operations capabilities, security incidents of your organization such as theft, data breach, phishing, and policy violation can addressed in a structured manner with automated workflows. It also helps employees to easily reports security incidents and request for security services.

## Security Operations User Roles

The following Security Operations user roles are available in Neurons for ITSM. Each user role has different capabilities, roles and responsibilities:

- Chief Information Security Officer
- Security Administrator
- Security Analyst
- Security Manager

## Dashboards and Reports

Security Operations dashboards and reports gives you a visual representation of your organization's security threats and vulnerabilities. This helps you take business decisions and initiatives to improve the security performance of your team.

*All Active Security Incidents by Category*

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### List of Security Operations Dashboards

The dashboards available to you are based on your user role. The following dashboards are available for Security Operations:

:::ExpandableHeading
## Chief Information Security Officer Dashboards

- All Active Security Incidents by Team
- All Active Security Incidents by Service
- All Active Security Incidents by Priority
- All Active Security Incidents by Category
- All Active VIP Security Incidents
- All Active Breached Security Incidents
- My Open Items
:::

:::ExpandableHeading
## Security Analyst Dashboards

- My Active Security Incidents by Priority
- My Open Security Incidents
- My Active Security Incidents by Service
- My Open Security Tasks
- My Active Security Requests
- My Active Security Incidents By Category
:::

:::ExpandableHeading
## Security Manager Dashboards

- All Active Security Incidents By Team
- All Active Security Incidents By Service
- All Active Security Incidents By Priority
- All Active Security Incidents By Category
- All Active Security Requests By Service
- All Open External Tasks
:::

### List of Security Operations Reports

The following reports are available for Security Operations:

- Open High Priority Security Incidents
- Open Security Incidents by Category
- Open Security Incidents by Team
- Security Incidents SLAs by Assigned User
- Security Incidents Opened last month by Category
- Security Incidents Opened this month by Category
- Security Incidents with breached SLA