---
title: Working with Searchable Attachments for Knowledge Base Articles
slug: neurons-for-itsm/admin-user-help/enu/latest/working-with-searchable-attachments-for-knowledge-base-articles
createdAt: 2026-07-14T19:16:29.785Z
---

***Role**: Administrator.*

***Minimum Version**: *IvantiNeurons for ITSM* 2023.*

You can attach documents to Knowledge Base articles. When you search a Knowledge Base article, the application also indexes and searches all attachments. Neurons for ITSM supports the *txt*, *doc*, *docx*, *xls*, *xlsx*, and *pdf* file formats. You can add attachments in other formats, but the application does not search them.

:::hint{type="info"}
Ensure that your Microsoft SQL server is enabled to search PDF files, if you plan to use this feature.
:::

You can only attach one searchable document to a Knowledge Base article at a time. If you attempt to upload another document, the application overwrites the original document with the new document.

- [Attaching a Document to a Knowledge Base Article](docId\:LLw9payVk0Oz7vPqOcLD7)
- [Viewing a Document Attached to a Knowledge Base Article](docId\:LLw9payVk0Oz7vPqOcLD7)
- [Removing a Document from a Knowledge Base Article](docId\:LLw9payVk0Oz7vPqOcLD7)

## Attaching a Document to a Knowledge Base Article

1. Log in to Neurons for ITSM as an Administrator.
2. Open a Knowledge Base article in the **Knowledge** workspace.
3. Click the **Details** tab.
4. Click **Upload** button in the **Attachment** section and click **Save**.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/I-Ngj0epyvWH6x-MZnKdz_attachment-flow.png" position="flex-start" size="40" initialPath="../../Resources/Images/attachment-flow.png" githubPath="Content/Resources/Images/attachment-flow.png" showCaption="false" width="1920" height="911" darkWidth="1920" darkHeight="911" indent="1"}

## Viewing a Document Attached to a Knowledge Base Article

You can view the attached document within a Knowledge Base article.

1. Log in to Neurons for ITSM as an Administrator.
2. Open a Knowledge Base article in the **Knowledge** workspace.
3. Click the **Details** tab.
4. Click the attached file name before the **Upload** button in the **Attachment** section.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/GsBNW6VgjzoAJksgmT2hQ_attachment-flow-view.png" position="flex-start" size="40" initialPath="../../Resources/Images/attachment-flow-view.png" githubPath="Content/Resources/Images/attachment-flow-view.png" showCaption="false" width="588" height="359" darkWidth="588" darkHeight="359" indent="1"}

## Removing a Document from a Knowledge Base Article

1. Log in to Neurons for ITSM as an Administrator.
2. Open a Knowledge Base article in the **Knowledge** workspace.
3. Click the **Details** tab.
4. Click the attached file name before the **Upload** button in the **Attachment** section.
5. Click the :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/36wp44StYgWRScATebSZs_deleteredx.png" alt caption size="10" width="14" height="13"} icon next to attached file name.
   The application removes the attachment from the Knowledge Base article.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/BXJz5PbQ6r8FcBHjjfpeJ_attachment-flow-delete.png" position="flex-start" size="40" initialPath="../../Resources/Images/attachment-flow-delete.png" githubPath="Content/Resources/Images/attachment-flow-delete.png" showCaption="false" width="440" height="268" darkWidth="440" darkHeight="268" indent="1"}

Refer to [Knowledge Management](docId\:IEwUi5P3f0FmnXigdZLC9) for more information about Knowledge articles.