---
title: Working with Price Lists
slug: neurons-for-itsm/admin-user-help/enu/latest/working-with-price-lists
createdAt: 2026-07-14T19:16:24.186Z
---
The **Price List** workspace allows you to set different prices for services based on the regional settings for a user. You can define prices for all items (including services and subscriptions) within a single global list.
This feature is only enabled when you select **Use Price List** from a request offering. See [About Request Offerings](docId\:VdWX8nysYpBS_4lxl1M7F).
## Creating a Price List Item
1. Log in to the Service Desk console.
2. Open the **Price List** workspace. The lists of prices is displayed.
3. From the toolbar, click **New Price List Item**. A blank **Price List Item** form opens.
4. Enter information into the fields.
| Field | Description |
| ------------------------------ | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Enabled | Enables the** Price List Item**. |
| Item Name | A unique name for the item. |
| Item Revision | Optional. A revision code indicating the item version. |
| Type | Types include:
**Personal Hardware**: Use for personal hardware, such as phones or computers.
**Network Hardware**: Use for network hardware, such as cables or printers.
**Subscription**: Use for recurring prices.
**Software License**: Use for software purchases.
**Service**: Use for services, such as shipping.
**Facility**: Use for services provided on the customer's site.
**Allocation**: Use to track time (cost) of a specific task. |
| Recurrence Type | The type of recurrence. |
| Price | The price value and currency type. The price is the amount charged to the customer or end user. When linking the price to a custom business object, ensure that the business object is linked to **FRS\_PriceItem**. |
| Cost | The cost number and currency type. Cost is the value incurred by the service provider. |
| Unit of Measure | Unit value in days, hours, minutes, or years. |
| Description | A brief description describing the item. |
| Vendor | Choose from the drop-down list. See [Creating a Vendor](docId:06HsEVqADouAcfOl1QmTD). |
| Cost Driver | Available cost drivers. |
| Cost Driver Category | Category of the cost driver. |
| Direct, Fixed, Capital Expense | Option selected if the price is direct, fixed, and a capital expense. |
5. Click **Save**.
## Adding Prices to a Request Offering
1. When defining a request offering (either new request offering or new form offering), check **Use Price List**. **Enable Financial Transaction** also becomes checked.
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The **Use Price List** option tells the application to use the **Price List** workspace to obtain prices for your request offering options. The **Enable Financial Transaction** option saves a log of transactions that occur from end users.
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Request Offering - Use Price List
:::
::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/9VU1AujVq_xtxgZm-nuRn_request-offering-use-price-list.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/request offering use price list.png" githubPath="Content/Resources/Images/help-images/request offering use price list.png" showCaption="false" width="890" height="351" darkWidth="890" darkHeight="351" indent="1"}
2. Click **Add from Price List**. The **Select Price List Items** window opens. This adds a base price to your request offering.
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*Select Price List Items*
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::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/tKpwUXfc9PmbqTDb8RUi4_select-price-list-items.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/select price list items.png" githubPath="Content/Resources/Images/help-images/select price list items.png" showCaption="false" width="715" height="415" darkWidth="715" darkHeight="415" indent="1"}
3. Choose an item from the list, then click **Select**. Repeat as needed to add more base items.
4. Click the **Design Request Form** tab. The request form opens.
5. Click the **edit** icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/yOwMLewyf7Jh4cJ7j1Crw_edit-old.png" alt caption size="10" width="16" height="16"} next to the field for which to designate a price. The **Configuration Editor** opens.
6. Designate the prices.
- If the field is a checkbox control, expand the **Field Options** area.
| Field | Description |
| ----------------------------- | ------------------------------------------------- |
| Indent this field on the form | Shows the checkbox indented on the form to users. |
| Price | Cost of the request offering. |
| Recurrent Price | Recurrent cost of the request offering. |
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If the field is a drop-down selection control, expand the **Price List** area.
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7. Do one of the following:
- Click **Custom**, then click the **add** icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/-xC2rFf08JbJHTGUTd_A3_addgreen.png" alt caption size="10" width="17" height="15"} to add items and prices to the list. Use this option to create an ad-hoc list.
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*Configuration Editor - Custom Pick List*
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::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/54RjQvyKX2paBZRG7Jzst_configuraiton-editor-custom-pick-list.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/configuraiton editor custom pick list.png" githubPath="Content/Resources/Images/help-images/configuraiton editor custom pick list.png" showCaption="false" width="715" height="634" darkWidth="715" darkHeight="634" indent="2"}
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Click **Validation List** to define the validation list items. Use this option to create a validation or cascading validation list.
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*Configuration Editor - Validation List*
:::
::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/oo0FNodZ0NDe4GPMLyqVm_configuration-editor-validation-list.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/Configuration editor validation list.png" githubPath="Content/Resources/Images/help-images/Configuration editor validation list.png" showCaption="false" width="715" height="634" darkWidth="715" darkHeight="634" indent="2"}
| Field | Description |
| ------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Validation List to Use | A validation list that must be defined in the business object before it appears here. |
| Exclude items with no price | Does not include items without a price in the list that appears to users. |
| Price Field | Reflects the initial or base price. |
| Recurring Price Field | Reflects the recurring price. |
| Title Field | Shows the item title. |
| Cascading Validation Definition | Includes a cascading validation list. |
| Additional Fields | Additional business objects and fields used when creating a cascading validation definition. This section serves as a filter for the validation list.
See [Using Pick Lists](docId\:m0dQgjWoHw5tBwRbrjUmJ) for instructions on how to use this feature. |
8. Click **OK**.
9. Continue editing the service request offering as described in [Creating a Request Offering](docId\:ONsxNvvfiBkmacs-g1jH6).