---
title: Working with Pending Service Requests
slug: neurons-for-itsm/admin-user-help/enu/latest/working-with-pending-service-requests
createdAt: 2026-07-14T19:16:44.790Z
---

You might want to create a service request, but do not have all the required information. If you do not enter all of the required information, you cannot save the service request. However, you can save a draft, or pending, version of the service request.

- [Creating a Pending Service Request](docId\:cpJF6wDG4sK-mpLAju4Ef)
- [Viewing Pending Service Requests](docId\:cpJF6wDG4sK-mpLAju4Ef)
- [Deleting a Pending Request](docId\:cpJF6wDG4sK-mpLAju4Ef)

## Creating a Pending Service Request

1. Log in to the application as a service owner.
2. Open the **Service Catalog** workspace. The list of services appear.
3. Click an item to create a new service request. The Service Request Wizard appears.
4. Enter as much information as you can.
5. At the bottom of the page, click **Save for later**. The service request is now saved in the pending state.
6. At the bottom of the page, click **Cancel** to close the window and return to the **Service Catalog** workspace.

*Service Catalog Workspace*

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/7RG4yMo-_0grTV-AN34H5_servicerequestpending.png" alt="Service Catalog Workspace" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/service_request_pending.png" githubPath="Content/Resources/Images/help-images/service_request_pending.png" showCaption="false" indent="1"}

:::Paragraph{indent="1"}
Pending service requests do not initiate a workflow nor execute a notification.
:::

## Viewing Pending Service Requests

1. Log in to the application as a service owner.
2. Open the **Service Catalog** workspace. Any pending requests appear in a pane on the right side and a **Pending Requests** link appears in the workspace search area.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/4YgOX5zRl5Qjj-NGBETHJ_pendingrequests.png" alt="Pending service requests" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/pending_requests.png" githubPath="Content/Resources/Images/help-images/pending_requests.png" showCaption="false" indent="1"}

:::Paragraph{indent="1"}
If the pane does not appear, click **Pending Requests** from the search area. Neurons for ITSM displays the number of requests in your queue.
:::

3. Click an item from the list to view and edit as needed. The Service Request Wizard highlights any missing information.

*Pending Request Item*

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/42ud2pF1cBwDWrERRZEmR_pendingmissing.png" alt="Pending Request Item" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/pending_missing.png" githubPath="Content/Resources/Images/help-images/pending_missing.png" showCaption="false" indent="1"}

:::Paragraph{indent="1"}
Once request information has been submitted, it disappears from the pending list.
:::

## Deleting a Pending Request

1. Log in to the application as a service owner.
2. Open the **Service Catalog** workspace. Any pending requests appear in a pane on the right side and a **Pending Requests** link appears in the workspace search area.
3. Click the **delete** icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/AQ8-zTLnBejIBjrsRb63a_deletegray.png" alt caption size="10" width="14" height="13"} next to a pending request to permanently remove it.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/gpi-sDagDnn4rF-OuZxEa_deletependingrequest.png" alt="Deleting a pending request" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/delete_pending_request.png" githubPath="Content/Resources/Images/help-images/delete_pending_request.png" showCaption="false" indent="1"}