---
title: Working with Journals and Attachments
slug: neurons-for-itsm/admin-user-help/enu/latest/working-with-journals-and-attachments
createdAt: 2026-07-14T19:16:34.538Z
---

You can add journals/notes, emails, and attachments to Incidents, Service Requests, Tasks, and CI. using your mobile device.

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## Adding Notes

1. From the **Home** page, open any workspace and click **Edit**.
2. Expand the **Journal** section and click **Add Notes**.
3. On the **Notes** page:
   - Select a **Category**and **Source**from the dropdown menus.
   - Enter details in the **Subject** and **Notes** fields,
   - Click **Apply**.
4. Click **Save**.
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## Adding an Attachment

1. From the **Home** page, open any workspace and tap **Edit**.
2. Expand the **Attachments** section.
3. Tap the add icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/oa1ECQKBGY4qgSVgLUOnO_mobileanalystaddattachmenticon20x19.jpg" alt caption size="10" width="20" height="19"}.
4. Choose the file you wish to attach and tap **Open**.
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## Deleting an attachment

1. From the **Home** page, open any workspace and tap **Edit**.
2. Expand the **Attachments** section.
3. Tap the remove icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/Wk6wzRr2RanKytetLC-4K_deleteiconmobileanalyst.jpg" alt caption size="10" width="16" height="16"} on the attachment you wish to delete.
4. Tap **Delete** in the prompt message.
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## Adding an Email

1. From the **Home** page, open any workspace and tap **Edit**.
2. Expand the **Journal** section, tap **Add Email**.
3. In the **Add Email** page, enter the following details:
   - **Category** - From the drop-down list select a Category.
   - **From** - The email address of sender auto-populates.
   - **From Name** - Sender's name auto-populates.
   - **To** - You can select the names of the email recipients from the Address Book. To add email recipients, use the Address Book's tabs such as Contacts Related to Incident, Users, Teams, or Contact Groups, then tap **Apply**.
   - Similarly, use Address Book to add recipients for the **CC** and **BCC** fields.
   - **Subject** - Auto-populates from the summary.
   - Select the **Processed** button.
   - Tap **Add Attachment** to attach any reference.
   - Enter the message in the **Message** field.
4. Tap **Save**. The email is sent to the intended recipients.
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