--- title: Working with Human Resources slug: neurons-for-itsm/admin-user-help/enu/latest/working-with-human-resources createdAt: 2026-07-14T19:16:26.569Z --- **Role**: HR Administrator, HR Manager, HR Recruiter and HR Analyst **Minimum Version**: 2020.2 With Neurons for ITSM Human Resource (HR) Management, the HR department can function in a streamlined and efficient way while servicing its employees' requests promptly. ## Installation and Configuration This section explains the installation and configuration process for ITSM Enterprise in both cloud and on-premise environments, for new and existing customers. ### New Customers - ITSM Cloud Neurons for ITSM Enterprise Line of Business (LOB) is included with ITSM deployments for all new ITSM customers. No additional installation or manual upgrades are required. ITSM Enterprise license or Enterprise solution package are required to access ITSM Enterprise Workflows. Contact Ivanti Operations to activate LOB content if upgrading licensing from standard ITSM to ITSM Enterprise. ### Existing Customers - ITSM Cloud Existing ITSM cloud customers who wish to activate Neurons for ITSM Enterprise will need to engage [Ivanti Professional Services](https://www.ivanti.com/services/professional-services) (PSO), Certified Ivanti Partner, or [https://www.ivanti.com/en-gb/services/professional-services](https://www.ivanti.com/en-gb/services/professional-services)[Ivanti Operations](docId\:XmVzlfcwDKUPKfFlHopic) in order to enable the additional content. ### New Customers - ITSM On-premise Neurons for ITSM Enterprise is included with new on-premises ITSM installations and can be activated for customers who have the required ITSM Enterprise licensing. Contact [Ivanti Professional Services](https://www.ivanti.com/services/professional-services) or a Certified Ivanti Partner to enable the additional content. ### Existing Customers - ITSM On-premise Existing ITSM on-premises customers who wish to upgrade to Neurons for ITSM Enterprise will need to engage with [Ivanti Professional Services](https://www.ivanti.com/services/professional-services) or a Certified Ivanti Partner. ## Features - Employee data is secure with HR Case confidentiality and role-based access/viewing rights. - HR-specific service requests make it easier for employees and HR teams to place requests. - Employees can report grievances which are logged as a HR Case and a case owner from the HR team is assigned to work on the case till closure. - Reporting and Dashboards to analyze how the HR department is doing. ## User Roles The following HR roles are available in Neurons for HR. Each user role has different capabilities, roles, and responsibilities: - HR Administrator - configures and administers the HR user roles and responsibilities. - HR Manager - manages the overall functioning of the HR department and holds approval authority. - HR Recruiter - manages all recruitment tasks. - HR Analyst - manages HR-related cases and request, a role similar to a Service Desk Analyst but limited to HR-related tasks. :::hint{type="info"} **Important:** Edit and read-only permissions for metadata components including fields, relationships, forms, lists, layouts, triggered actions, saved searches and pick lists are indicated by a green pencil :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/L3j77CQ3FYHgTUhE0R87P_metadatacomponentediticon.png" alt caption size="10" width="16" height="16"} or red dot :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/1vb3GKdt3PsWraWh-Fh3G_metadatacomponentread-onlyicon.png" alt caption size="10" width="16" height="16"} icon in the Configuration console. Components indicating a green pencil icon can be edited; components indicating a red dot icon are read-only. Components with no icon displayed can be edited and deleted. You can duplicate a read-only component and then edit it. Metadata components marked with a yellow pencil :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/tLodGkZr607choJiP9tUf_metadatacomponentsoftlockicon.png" alt caption size="10" width="16" height="16"} icon indicate a soft lock, meaning they have limited edit permissions. For more information on Soft lock, see [Modifying a Business Object with Soft lock](docId\:PrRPNuVje8Dmzc_oaqyMN). ::: ## Dashboards The HR dashboards are available only for HR Manager and HR Analyst user roles and are displayed on the **Home** page. These dashboards provide a visual representation of data for HR Managers and Analysts with reports which help to track, monitor, and make business decisions. *Active HR Requests by Service* ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/HOJ7lJvwCY2XeIH1UIcI2_hr-dashboard.png" position="flex-start" size="40" initialPath="../../Resources/Images/HR-images/HR-Dashboard.png" githubPath="Content/Resources/Images/HR-images/HR-Dashboard.png" showCaption="false" width="885" height="594" darkWidth="885" darkHeight="594"} ### Key to symbols: | :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/xtXJ7j9aXulASwDjlWQlf_dashboardwidgetrefresh.png" alt caption size="10" width="16" height="16"} | Refresh the data being shown by the dashboard pane. | | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | --------------------------------------------------- | | :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/SHUsQZZglAq2_zI9F0uZE_dashboardwidgetexporttoimage.png" alt caption size="10" width="18" height="18"} | Export the chart to a .png image. | | :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/jfbWs6BKFnhuDapg6kuhg_dashboardwidgettogglelegend.png" alt caption size="10" width="16" height="16"} | Toggle the chart legend on or off. | | :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/DZmpzIYBIQC_BkdQeSkPl_dashboardwidgetmaximizeview.png" alt caption size="10" width="19" height="19"} | Maximize this chart pane to full screen. | :::ExpandableHeading ## Dashboard List **HR Analyst Dashboards** - Active HR Requests By Service - Active HR Cases By Priority - My Open HR Tasks - Cases Assigned to Me - Data provided from open HR Cases where you are the owner. - My Follow Up Cases - Data provided from open HR Cases where you are the owner and the follow-up date is today or in the past. ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/yAUH3ZDnBq4AsUTUJID3T_hr-analyst-dashboards-2022-3.png" alt="For HR Analysts, Cases Assigned to me and My Follow up cases are new widgets on the dashboard in the Paid Enhancement Package." position="flex-start" size="80" initialPath="../../Resources/Images/Nurons-HR-Images/HR-Analyst-Dashboards-2022-3.png" githubPath="Content/Resources/Images/Nurons-HR-Images/HR-Analyst-Dashboards-2022-3.png" showCaption="false" width="1273" height="754" darkWidth="1273" darkHeight="754"} **HR Manager Dashboards** - Active HR Cases assigned to HR Team - HR Cases Chart - All Active VIP Cases - Active HR Requests - Cases Assigned to Teams - Data provided from HR Cases that are not closed. ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/nl7gLoV8cRKKTapMnoVN6_hr-manager-dashboards-2022-3.png" alt="For HR managers, Cases Assigned to Teams is a dashboard widget available in the Paid Enhancement Package for 2022.3." position="flex-start" size="40" initialPath="../../Resources/Images/Nurons-HR-Images/HR-Manager-Dashboards-2022-3.png" githubPath="Content/Resources/Images/Nurons-HR-Images/HR-Manager-Dashboards-2022-3.png" showCaption="false" width="1194" height="625" darkWidth="1194" darkHeight="625"} :::