---
title: Working with Fulfillment Item Packages
slug: neurons-for-itsm/admin-user-help/enu/latest/working-with-fulfillment-item-packages
createdAt: 2026-07-14T19:16:24.186Z
---

- [About Fulfillment Packages](docId:8U-fpKgXBLs4T1hWxmOrm)
- [Creating a Fulfillment Item Package](docId:8U-fpKgXBLs4T1hWxmOrm)
- [Linking Organizational Units and Task Catalogs](docId:8U-fpKgXBLs4T1hWxmOrm)
- [Working with Fulfillment Items](docId\:x14q0eOzlf4IaUbVY9Zd7)

## About Fulfillment Packages

A fulfillment item package defines a requestable item, the tasks that are performed to fulfill the item, and which organizational units are entitled to select the item. When a Service Catalog user submits a request for a fulfillment item package, fulfillment items based on the fulfillment item package are created and added to the resulting service request.

Each item can be displayed as a selectable option to a Service Catalog user. You must create a fulfillment item package for each item to display as a choice to a Service Catalog user.

A fulfillment item package can contain a combination of selectable items from task catalogs and software installation catalogs. For example, a fulfillment item package named **Required Software** could contain two software installation catalogs (each for the automatic installation of a different HEAT DSM-managed software package) and one task catalog for a Service Desk Analyst to manually give a user permission to access the location where the software resides. If a Service Catalog user selects **Required Software** in a Service Catalog request form, the tasks defined in the fulfillment item package are created upon approval of the request.

## Creating a Fulfillment Item Package

1. Log in to the application as the service owner.
2. Open the **Fulfillment Item Package** workspace.
3. From the toolbar, click **New Fulfillment Item Package**. A blank record appears.
4. Enter information into the fields.
5. From the **Organizational Unit** tab, click **Link**. A list of organizational units appear.
6. Choose an organizational unit from the list, then click **Select**. The organizational unit appears under the tab.
7. Click **Save **on the toolbar to commit your settings.

Administrators can also create fulfillment item packages when creating organizational units. 

## Linking Organizational Units and Task Catalogs

Use the **Organizational Unit** and **Task Catalog** tabs to link organizational units, task catalogs, and software installation catalogs to this fulfillment item package.

Organizational units that you link here are entitled to select the service offered in this fulfillment item package.

Task catalogs and software installation catalogs that you link here define the tasks for fulfilling the items that are included in this fulfillment item package.

1. Log in to the application as the service owner.
2. Open the **Fulfillment Item Package** workspace.
3. Choose the **Organizational Unit** tab.
4. Click **Link** from the tab toolbar.
5. Select the organizational unit to link, then click **Select**.
6. Click **Save**.
7. Choose the **Task Catalog** tab.
8. Click **Link** from the tab toolbar.
9. Select the task catalog or software installation catalog to link, then click **Select**.
10. Click **Save**.