--- title: Working with Filter Panels for Searching slug: neurons-for-itsm/admin-user-help/enu/latest/working-with-filter-panels-for-searching createdAt: 2026-07-14T19:16:31.206Z --- You can create and configure filter panels to improve the way the application searches in Neurons for ITSM. In the Service Desk Console, you can use a filter panel to add additional search options. *Search Filter Panel* ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/VLaL5ph062cO8WnbrWJft_filter-search-panel.png" alt="Image of the search filter panel." position="flex-start" size="40" initialPath="../../Resources/Images/help-images/filter search panel.png" githubPath="Content/Resources/Images/help-images/filter search panel.png" showCaption="false"} You can define filter panels for business objects, including custom business objects. (Custom business objects are business objects that users can customize for their own individual business requirements.) Each filter panel is made up of one or more filter groups. The figure below shows the filter panel for the **Change** business object. If you click **more...** at the bottom of a filter group, the application displays the **More Options** dialog box. Each filter group is made up of one or more individual filters. - [Adding a Filter Panel](docId\:i8FRbT31FPz_h9H9nrzJa) - [Editing a Filter Panel](docId\:i8FRbT31FPz_h9H9nrzJa) ## Adding a Filter Panel By default, Neurons for ITSM provides filter panels for several key business objects. To add a filter panel for another business object, follow these steps: 1. From the Configuration Console, click **Build > Search Tools > Filter Searches** to display the **Filter Searches** workspace. 2. Click **Add**. 3. Select a business object from the drop-down list. 4. Click **Save**. ## Editing a Filter Panel 1. From the Configuration Console, click **Build > Search Tools > Filter Searches** to open the **Filter Searches** workspace. *Filter Searches Workspace* ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/b6oXFHdifEWu9N9lbZjTp_filter-searches.png" alt="Image of the Filter Searches workspace." position="flex-start" size="40" initialPath="../../Resources/Images/help-images/Filter Searches.png" githubPath="Content/Resources/Images/help-images/Filter Searches.png" showCaption="false" indent="1"} :::Paragraph{indent="1"} The application displays business objects in three categories: ::: :::Paragraph{listStyleType="disc" indent="2"} Common business objects that you use on a daily basis: ::: :::Paragraph{listStyleType="disc" indent="3"} Incident ::: :::Paragraph{listStyleType="disc" indent="3"} Problem ::: :::Paragraph{listStyleType="disc" indent="3"} Change ::: :::Paragraph{listStyleType="disc" indent="3"} Release ::: :::Paragraph{listStyleType="disc" indent="3"} Service Request ::: :::Paragraph{listStyleType="disc" indent="3"} Knowledge ::: :::Paragraph{listStyleType="disc" indent="2"} Custom business objects ::: :::Paragraph{listStyleType="disc" indent="2"} Everything else ::: 2. Next to any business object, click **Edit** to display the **Edit Filter** workspace. You can make changes to the filter groups and individual in this workspace. *Edit Filter Workspace* ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/_THDrF9HAbDHqxy22pBSj_next-screen.PNG" alt="Image of the Edit Filter workspace." position="flex-start" size="40" initialPath="../../Resources/Images/help-images/Next Screen.PNG" githubPath="Content/Resources/Images/help-images/Next Screen.PNG" showCaption="false" indent="1"} From the **Edit Filter** workspace, you can do the following: - [Adding a Filter Group to a Filter Panel](docId\:i8FRbT31FPz_h9H9nrzJa) - [Enabling and Disabling Filter Groups in a Filter Panel](docId\:i8FRbT31FPz_h9H9nrzJa) - [Editing the Title of a Filter Group](docId\:i8FRbT31FPz_h9H9nrzJa) - [Adding an Individual Filter to a Filter Group](docId\:i8FRbT31FPz_h9H9nrzJa) - [Editing an Individual Filter in a Filter Group](docId\:i8FRbT31FPz_h9H9nrzJa) - [Removing a Filter Group from a Filter Panel](docId\:i8FRbT31FPz_h9H9nrzJa) ### Adding a Filter Group to a Filter Panel Follow these steps to add a new filter group to a filter panel: 1. Perform steps 1 and 2 in [Editing a Filter Panel](docId\:i8FRbT31FPz_h9H9nrzJa). 2. Click **Add Filter**. 3. In the **Condition Name** field, enter the name for the filter group. This is the header that the application displays in the Service Desk Console. 4. In the **Condition Help** field, enter information that the application displays as a tooltip. 5. Click **Save**. 6. Click **Preview** on the toolbar to see what the filter panel looks like. *Filter Preview Workspace* ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/mQj6iaGvsKE6sDtr8RCNF_newfilterpreviewpanel.png" alt="Image of the Filter Preview workspace." position="flex-start" size="40" initialPath="../../Resources/Images/help-images/NEW_Filter_Preview_Panel.png" githubPath="Content/Resources/Images/help-images/NEW_Filter_Preview_Panel.png" showCaption="false" indent="1"} 7. To translate the values in the filter panel, click **Translation Tool**. Refer to [Using the Ivanti Translation Tool](docId\:c92_3JTtrgiMJUAQt9aTP) for more information about using the Ivanti Translation Tool. 8. Click **Save**. ### Enabling and Disabling Filter Groups in a Filter Panel Before you begin, perform steps 1 and 2 in [Editing a Filter Panel](docId\:i8FRbT31FPz_h9H9nrzJa). If a filter group is enabled, the application displays **ON** next to its name.  1. To disable the filter group, click **ON** to toggle it to **OFF**. *Disabled Filter Group* ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/oDTk2Ro_cHIQVp0rjLP2q_status-off.PNG" alt="Image of the Disabled Filter group." position="flex-start" size="40" initialPath="../../Resources/Images/help-images/Status OFF.PNG" githubPath="Content/Resources/Images/help-images/Status OFF.PNG" showCaption="false" indent="1"} 2. To enable the filter group, click **OFF** to toggle it to **ON**. ### Editing the Title of a Filter Group Follow these steps to edit the title of a filter group: 1. Perform steps 1 and 2 in [Editing a Filter Panel](docId\:i8FRbT31FPz_h9H9nrzJa). 2. To edit the header title, click on it. The application displays the **Condition Filter** dialog box. 3. Enter a new name in the **Condition Name** field. 4. (Optional) In the **Condition Help** field, enter information that displays as a tool tip. 5. Click **Save**. 6. Do the following to verify the new header title: :::Paragraph{indent="1"} a. Go to the Service Desk Console. ::: :::Paragraph{indent="1"} b. Open the selected business object. ::: :::Paragraph{indent="1"} c. Click **Show Filters**. ::: :::Paragraph{indent="1"} d. Verify that the new header title displays. ::: :::Paragraph{indent="1"} e. Hover over the header title to verify that the tool tip displays correctly. ::: ### Adding an Individual Filter to a Filter Group Follow these steps to add an individual filter to a filter group. 1. Perform steps 1 and 2 in [Editing a Filter Panel](docId\:i8FRbT31FPz_h9H9nrzJa). 2. Click either **Add filter criteria** or **Add another filter criteria**. The application displays the **Filter Criteria** dialog box. 3. Enter the name of the individual filter in the **Label** field. 4. Select the type of control to use from the drop-down list in the **Control** field. Choose from None, Calendar, Checkbox, Pick List, or Textbox. 5. Add one or more expressions to your individual filter. The control type you chose in step 4 determines the content displayed in the **Expression** area. For example, if you selected **Calendar**, the application displays the following choices: *Filter Criteria* ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/tcT9hUzTSchIrFkmfN8Pa_brandnewfiltercriteria.png" alt="Image of filter criteria." position="flex-start" size="40" initialPath="../../Resources/Images/help-images/Brand_New_Filter_Criteria.png" githubPath="Content/Resources/Images/help-images/Brand_New_Filter_Criteria.png" showCaption="false" indent="1"} :::Paragraph{indent="1"} An individual filter can be a single search condition or a group of multiple search conditions. For example, an incident that is considered to be "open" can actually contain a number of different status settings such as logged and resolved. However, you can configure one individual filter to contain multiple parameters.  See the figure below. ::: *Multiple Conditions* ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/OZE6a52-deLs12Mzloq7R_openshowfiltersfromsundar.png" alt="An individual filter can have multiple conditions." position="flex-start" size="40" initialPath="../../Resources/Images/help-images/Open_Show_Filters_From_Sundar.png" githubPath="Content/Resources/Images/help-images/Open_Show_Filters_From_Sundar.png" showCaption="false" indent="1"} :::Paragraph{indent="1"} We recommend that you use a unique name for an individual filter if it contains multiple conditions. ::: 6. To display an individual filter in a filter group in a filter panel, check **Show by default**. If you do not check **Show by default**, you must click **more.... **in the filter panel to display this individual filter. 7. Click **Save**. ### Editing an Individual Filter in a Filter Group 1. Perform steps 1 and 2 in [Editing a Filter Panel](docId\:i8FRbT31FPz_h9H9nrzJa). 2. To edit the name or type of an individual filter, click **Edit** on the right-hand side. 3. To remove an individual filter, click **Remove** on the right-hand side. ### Removing a Filter Group from a Filter Panel Follow these steps to remove a filter group from a filter panel: 1. Perform steps 1 and 2 in [Editing a Filter Panel](docId\:i8FRbT31FPz_h9H9nrzJa). 2. Click the **Remove filter** icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/36wp44StYgWRScATebSZs_deleteredx.png" alt caption size="10" width="14" height="13"} to remove the filter group and all of the associated individual filters. 3. Click **Yes** in the confirmation dialog box. 4. Click **Save**.