---
title: Working with Facilities Management
slug: neurons-for-itsm/admin-user-help/enu/latest/working-with-facilities-management
createdAt: 2026-07-14T19:16:24.562Z
---

**Role**: Facilities Administrator, Facilities Manager, Facilities Analyst

**Minimum Version**: 2020.2

Use Ivanti Neurons for Facilities to provide robust functionality for the input and management of facilities-related and associated activities.

Customers can initiate Work Orders through a self-service Portal and track the status of their requests. Facilities departments can save time by scheduling recurring maintenance activities that automatically generate Work Orders at the appropriate frequency. Persona-driven dashboards provide valuable insights into the overall facilities operation.

## Installation and Configuration

This section explains the installation and configuration process for ITSM Enterprise in both cloud and on-premise environments, for new and existing customers.

### New Customers - ITSM Cloud

Neurons for ITSM Enterprise Line of Business (LOB) is included with ITSM deployments for all new ITSM customers. No additional installation or manual upgrades are required. ITSM Enterprise license or Enterprise solution package are required to access ITSM Enterprise Workflows.

Contact Ivanti Operations to activate LOB content if upgrading licensing from standard ITSM to ITSM Enterprise.

### Existing Customers - ITSM Cloud

Existing ITSM cloud customers who wish to activate Neurons for ITSM Enterprise will need to engage [Ivanti Professional Services](https://www.ivanti.com/services/professional-services) (PSO), Certified Ivanti Partner, or [https://www.ivanti.com/en-gb/services/professional-services](https://www.ivanti.com/en-gb/services/professional-services)[Ivanti Operations](docId\:XmVzlfcwDKUPKfFlHopic) in order to enable the additional content.

### New Customers - ITSM On-premise

Neurons for ITSM Enterprise is included with new on-premises ITSM installations and can be activated for customers who have the required ITSM Enterprise licensing.

Contact [Ivanti Professional Services](https://www.ivanti.com/services/professional-services) or a Certified Ivanti Partner to enable the additional content.

### Existing Customers - ITSM On-premise

Existing ITSM on-premises customers who wish to upgrade to Neurons for ITSM Enterprise will need to engage with [Ivanti Professional Services](https://www.ivanti.com/services/professional-services) or a Certified Ivanti Partner.

## Features

- The Facilities Management team can handle Facilities Service Requests using a defined workflow.
- Work Orders for a single job as well as repeated maintenance jobs can be created, tracked, and fulfilled by the Facilities Management team.
- Stock and location of Facility Assets can easily tracked and maintained from Stock Management.
- Facility Location allows tagging of addresses to Work Orders and locating Facility Assets by location.
- Facility Dashboards gives statistics of the functioning of the department which help in making informed decisions and changes in processes.

:::hint{type="info"}
**Important:** Edit and read-only permissions for metadata components including fields, relationships, forms, lists, layouts, triggered actions, saved searches and pick lists are indicated by a green pencil :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/L3j77CQ3FYHgTUhE0R87P_metadatacomponentediticon.png" alt caption size="10" width="16" height="16"} or red dot :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/1vb3GKdt3PsWraWh-Fh3G_metadatacomponentread-onlyicon.png" alt caption size="10" width="16" height="16"} icon in the Configuration console. Components indicating a green pencil icon can be edited; components indicating a red dot icon are read-only. Components with no icon displayed can be edited and deleted. You can duplicate a read-only component and then edit it. Metadata components marked with a yellow pencil :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/tLodGkZr607choJiP9tUf_metadatacomponentsoftlockicon.png" alt caption size="10" width="16" height="16"} icon indicate a soft lock, meaning they have limited edit permissions. For more information on Soft lock, see [Modifying a Business Object with Soft lock](docId\:PrRPNuVje8Dmzc_oaqyMN).
:::

## User Roles

The following user roles, with unique responsibilities, are available for Facilities Management:

- Facilities Administrator
- Facilities Manager
- Facilities Analyst

## Dashboards

When logged in using a Facility Management user role, the **Home** page displays dashboards specific to Facilities Management. Click **My Dashboards** and select the ones you want to display on your **Home** page.

The following dashboards are available:

- Facilities Manager Dashboard
- Facilities Recurring Work Order Dashboard
- Work Order Projects Dashboard
- Facility Assets in Stock
- Facility Assets by Location
- All Active Purchase Orders by Statuses
- All Active Shipments by Statuses
- All Active Assets by Location
- Invoices for Active Purchase Orders To Facility Assets
- All Active Work Orders by Statuses
- My Active Work Orders
- My Active Work Orders by Priority
- My Open Facility Tasks
- My Active Facility Requests
- All Active Facility Requests
- All Active Work Orders by Location

## Facilities Calendar

All maintenance schedule entries are added to the **Facilities Calendar**. From the workspace menu, open the **Facilities Calendar** to view the maintenance schedules.