---
title: Working with Departments
slug: neurons-for-itsm/admin-user-help/enu/latest/working-with-departments
createdAt: 2026-07-14T19:16:40.278Z
---

Departments can categorize users according to the area of their work within an organization, such as IT or Marketing. You can use departments to assign specific employee as the approver in the [Get Approval Workflow Block](docId:8YcHgcEvVTZ0qhyDrhxwy) workflow block.

:::hint{type="info"}
Departments are different from organizational units created in the [Working with Organization Charts](docId\:DP6AXyPcR0bNK8cLa2DkE).
:::

## Creating a Department

1. Do one of the following:
   - Log in to the application and open the **Department** workspace.
   - From the Configuration console, click **Configure > Organizational Profile > Departments**.
2. Click **New Department**. The application displays a blank department page.
3. Enter information into the fields.

| Field                | Description                                                         |
| -------------------- | ------------------------------------------------------------------- |
| Department Name      | A unique name for the department.                                   |
| Department Code      | An alphanumeric code to associate with the department (optional).   |
| Default Record Owner | A person from the list to auto-fill as the record owner (optional). |

4. Click **Save**.

## Assigning Employees to a Department

You can assign employees to a department when creating an employee. One way to create an employee is from the **Employee** tab of the department. Refer to [Working with Employees](docId\:mmqqfU7U71GtnEIPrl_pe).

To assign departments to an existing employee, you must use the **Employee** workspace.

:::hint{type="success"}
We recommend as a best practice that you create departments before creating employees.
:::

1. Log in to the application.
2. Open the **Employee** workspace. The application displays a list of employees.
3. Open the employee to assign to a department.
4. In the **Department** field, select a department from the drop-down list.
5. Click **Save**.