---
title: Working with Cost Drivers
slug: neurons-for-itsm/admin-user-help/enu/latest/working-with-cost-drivers
createdAt: 2026-07-14T19:16:47.708Z
---

Cost drivers are objects that significantly influence a cost entity (such as a service, service request, or incident). These drivers are associated with price list items and services. When associated with a service, they define the primary cost drivers for the service.

### Viewing Cost Drivers

1. Log in to the Service Desk console.
2. Open the **Cost Driver** workspace. The list of cost items comes up.
3. Double-click an item from the list to view its details.

### Creating a Cost Driver

1. Log into the Service Desk console.
2. Open the **Cost Driver** workspace.
3. Click **New ITFM Cost Driver**. A blank cost driver form appears.
4. Enter information into the fields.

| Field    | Description                       |
| -------- | --------------------------------- |
| Status   | Status of the cost driver.        |
| Category | Category type of the cost driver. |
| Name     | Unique name for the cost driver.  |

5. Click **Save**.

### Linking a Cost Driver to a Service

1. Under the **Service** tab, click the **link** :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/qtLKZTNRKn9l82EeTND9I_linkorange.png" alt caption size="10" width="16" height="16"} icon. A list of services is displayed.
2. Choose a service from the list, then click **Select**.
3. Click **Save**. The service appears on the **Service** list, and the cost driver is displayed within the service record under the **Cost Driver** tab.

### Linking a Service to a Cost Driver

1. Log in to the Service Desk console.
2. Open the **CI Service** workspace. A list of services is displayed.
3. Double-click an item to open the record.
4. From the **Cost Driver** tab, click the **link** icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/lehc9qtCu0vmJRKMDk06u_link-button.png" alt caption size="10" width="27" height="27"}. Scroll to the right to find the tab. A list of cost drivers is displayed.
5. Choose a cost driver from the list, then click **Select**.
6. Click **Save**. The cost driver appears on the list, and the service item is displayed within the cost item record under the **Service** tab.