---
title: Working with Approvals
slug: neurons-for-itsm/admin-user-help/enu/latest/working-with-approvals
createdAt: 2026-07-14T19:16:37.858Z
---

Use the **Approval** workspace to establish a due date when a record needs approval. By default, the **Incident** and **Budget** workspaces use approvals, but administrators can add the **Approval** tab to any workspace.

Adding an **Approval** tab to a workspace also allows you to add and access approval vote tracking. Approval vote tracking is accessible from the **Change** or **Approval** layout. Select an approval from the list and click **Go To** from the **Approval** tab. From the **Approval Vote Tracking** workspace, a vote assigned to you (as a logged-in user), and that is still pending can be changed by using the following button options:

| Button  | Icon                                                                                                                                                                       | Description                                           |
| ------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------- |
| Approve | :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/lAOlWXSqmAOi6RQ4w4JpQ_approvalapprove23x7.png" alt caption size="80" width="23" height="7"} | Approve a vote assigned to you that is still pending. |
| Deny    | :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/MTv8Gh2uVK3n5uxNo7Rrj_approvaldeny23x8.png" alt caption size="10" width="23" height="8"}    | Deny a vote assigned to you that is still pending.    |

Other workspaces (such as **Service Request** and **Knowledge**) use their own approval workflow. Refer to [About Approving Service Requests](docId:_vgy6HB2bL9CGbx907qvX) and [Approving a Knowledge Article](docId\:VAlH0zmVTqOu0LKXx6qae).

## Viewing Approved Items

1. Log into the Service Desk Console.
2. Open the **Approval** workspace. The application displays a list of approved and pending service requests.
3. Double-click an item from the list to view the approval details and vote summary.

## Creating an Approval

You create an approval within a record under the **Approval** tab. The application automatically adds approvals to the **Approval** workspace.

1. Log into the Service Desk Console.
2. Open the record to add an approval to.
3. From the **Approval** tab, click **New Approval**. The application displays the **FRS Approval**dialog box.
4. Enter information into the fields.

| Field                      | Description                                                                                                                                      |
| -------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------ |
| Name                       | A descriptive name for the approval.                                                                                                             |
| Owner                      | The owner of the approval. By default, the owner is the person who created the record, but you can choose another owner from the drop-down list. |
| Status                     | The initial status.  Automatically set to pending.                                                                                               |
| Approval Due Date          | The date the approval is due.                                                                                                                    |
| Vote Summary               | The vote summary. Based on the votes received from the team and the associated workflow. Automatically appears.                                  |
| Parent Object              | The business object where you created the record. Automatically appears.                                                                         |
| Approval Status Updated By | The name of the last person to update the status. Automatically updated when the status is changed.                                              |
| Approval Status Updated On | The date of the change. Automatically updated when the status is changed.                                                                        |
| Timeout Occurred           | Automatically updated when the approval due date has passed and the record has not been approved or denied.                                      |

5. Click **Save**. The application closes the window and adds the approval to the list.

### See also:

[Modifying the Vote Approval Go To Button](docId\:aLc-qFOJD7ZZZ6U3cl8e1)