---
title: Webhooks Logging
slug: neurons-for-itsm/admin-user-help/enu/latest/webhooks-logging
createdAt: 2026-07-14T19:16:29.028Z
---

Check the **Service Log** in Ivanti Neurons for ITSM to see whether a request has succeeded or failed.

For general information about how logs work in ITSM, see: [Working with Logs](docId\:C5RLJJj4XtAVEneBq4h65)

## Viewing the Service Log

The Service Log is included by default and lists all the information about requests for services and their status.

1. From the Configuration Console, click **Monitor > Application Logs > Service Log** to open the **Service Log **workspace.
2. The list of services appears.
3. To filter on Webhook services, select the Filter icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/41vWVo_P2HB9Cwq56O3zl_filter.png" alt caption size="10" width="22" height="22"} for the **SubSystem Id** and then enter **Webhook **in the **Filters **box.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/lsjjDyuWsy-B8YFcGyFqx_webhooks-logging.png" position="flex-start" size="40" initialPath="images/webhooks-logging.png" githubPath="Content/Configure/Webhooks/images/webhooks-logging.png" showCaption="false" indent="1"}

:::hint{type="info"}
**Tip: **You can also filter on **Service Name = Appserver**. If Appserver is not visible, go to the Logging Configuration and set APPSERVER to ALL. See: [Viewing the Logging Configuration](docId\:Sm4xXhcHP2z7C-EQv8_0j).
:::

:::Paragraph{indent="1"}
All requests to the Webhooks service are listed as shown.
:::

4. Double-click a record to see more detail or expand the bottom pane of the workspace.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/DmAc3kE704ffZKkIX-838_webhooks-logging2.png" position="flex-start" size="40" initialPath="images/webhooks-logging2.png" githubPath="Content/Configure/Webhooks/images/webhooks-logging2.png" showCaption="false" indent="1"}

:::Paragraph{listStyleType="disc" indent="2"}
If a webhook EXECUTE request fails, the Service Log has an entry detailing the reason as to why each record failed, and the HTTP status code. The Log Severity is shown as **ERROR**.
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:::Paragraph{listStyleType="disc" indent="2"}
If a webhook EXECUTE request succeeds, an entry appears in the log detailing that the request ran and how many records succeeded. The Log Severity is shown as **INFO**.
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