---
title: Viewing Master Incidents
slug: neurons-for-itsm/admin-user-help/enu/latest/viewing-master-incidents
createdAt: 2026-07-14T19:16:51.942Z
---

1. Log in to the Service Desk console.
2. Open the **Incident** workspace. A list of incidents is displayed.
3. Click the down arrow next to **All** and then click **All Saved Searches**.
4. From the list of saved searches, click **All Active Master Incident**.

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*Viewing Master Incidents*
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::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/rhAO-yw5olRw0WCqJhGox_all-active-master-incident.png" alt="Viewing all master incidents" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/all-active-master-incident.png" githubPath="Content/Resources/Images/help-images/all-active-master-incident.png" showCaption="false" width="1923" height="853" darkWidth="1923" darkHeight="853" indent="1"}

5. Double-click a master incident to see its details.
6. To see the incidents linked to the master incident, click the **Related Incidents** tab. All incidents that are linked to the master incident are listed.

## Viewing a Report of Master Incidents

Neurons for ITSM contains a report that shows the number of incidents that were resolved by a master incident. To use the report, do the following:

1. Log in to the Service Desk console.
2. Click **Dashboards** > **All Dashboards** to bring up the list of all of the dashboards.
3. Open the Service Desk Manager dashboard. The **Incident Resolution by Master Incident Comparison** report is displayed on the bottom right.
4. From the **Last** drop-down list, select a number.
5. From the next drop-down list, select a time period, such as Hour(s) or Month(s).
6. Click the **refresh** icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/CfyyeOJzimdb0gvN7UTpT_refresh.png" alt caption size="10" width="15" height="16"} to update the report.

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*Master Incident Report*
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::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/nb4L3SBqw1MSVJew4rHDW_incident-resolution-by-master-incident-comparison.png" alt="Example of master incident report: incident resolution by master incident comparison" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/incident-resolution-by-master-incident-comparison.png" githubPath="Content/Resources/Images/help-images/incident-resolution-by-master-incident-comparison.png" showCaption="false" width="616" height="466" darkWidth="616" darkHeight="466" indent="1"}