---
title: Using the Social Board
slug: neurons-for-itsm/admin-user-help/enu/latest/using-the-social-board
createdAt: 2026-07-14T19:16:39.538Z
---

The Social Board is the workspace used to chat with one or more people at a time. The following are the features of the Social Board:

- You do not automatically see chats sent to you unless you open the **Social Board** workspace or you have the **Social Board** open.
- You can only have ten conversations in the Social Board at one time.
- After you have opened the **Social Board** workspace (which activates the Social Board), you can close the **Social Board** workspace and continue to send and receive chats.

## Accessing the Social Board

The administrator must grant you access to the **Social Board** workspace before you can use it. If you do not see the **Social Board** button, then your role does not have access to this feature.

1. Log in to Neurons for ITSM.
2. Click on the icon in the top bar to open the **Social Board** workspace.

:::Paragraph{indent="1"}
After you open the Social Board, you can send and receive messages and use the Chat Zone.
:::

:::Paragraph{indent="1"}
For more information on setup and configuring options in Social Board, refer to [Working with the Social Board](docId\:hUV0zUP8zuS-cZ9-ir9nC).
:::

## Using the Social Board

1. Log in to Neurons for ITSM.
2. Open the **Social Board** workspace.
3. Click **Start new conversation** in the Social Board to begin a chat.
4. To add users, do the following:
   1. Click **Add Person** and enter the name of the person to chat with.
   2. Click **Add**.
   3. Repeat to add more users to the conversation. There is no limit to the number of users that can be added.
5. Type a message in the message box and press the **ENTER **key to publish the message.
   - Public conversations have a white background.
   - Private conversations have a blue background.
6. To remove the conversation, click the :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/bBwcPPT9sK-zhcyz3jz_s_removeconversation.png" alt caption size="10" width="18" height="14"} icon.

## Opening a Conversation in the Chat Zone

After you have published a conversation, you can open it in the Chat Zone so that you can monitor a specific conversation.

1. Log in to Neurons for ITSM.
2. Open the **Social Board** workspace.
3. Locate your conversation and click this icon:inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/0W6NCVAGOUfGmvbR6drSS_upe-popoutconversationicon.png" alt caption size="10" width="32" height="20"}.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/xiNzsLyf0vRhD1T9tK_yJ_upe-poppingoutconversation.png" alt="button for popping out a conversation from the social board into the chat zone" position="flex-start" size="80" initialPath="../../Resources/Images/buttons/UPE-poppingoutconversation.png" githubPath="Content/Resources/Images/buttons/UPE-poppingoutconversation.png" showCaption="false" width="536" height="293" darkWidth="536" darkHeight="293" indent="1"}

:::Paragraph{indent="1"}
The Chat Zone opens containing your conversation. You can open multiple conversations from the Social Board in the Chat Zone.
:::

4. To remove the conversation from the Chat Zone, minimize it by clicking the up arrow and then click the X icon.

## Chatting with a Team, Group, or Role

You can have a conversation at the team level in the Social Board. You can only chat with teams, groups, or roles of which you are a member.

Before chatting with your team, group, or role members, you must start the conversation on the Social Board.

:::hint{type="info"}
You can only share text messages and not images or other files.
:::

1. Log in to Neurons for ITSM.
2. Open the** Social Board **workspace.
3. Enter a message in the text box.
4. Click **Add group**.
5. Choose a team, group, or role from the drop-down list, then click **Add**.
6. Click **Share**. 

:::Paragraph{indent="1"}
The message appears on the Social Board workspace and the conversation is submitted to the team.
:::