---
title: Using the KnowledgeFullType Field
slug: neurons-for-itsm/admin-user-help/enu/latest/using-the-knowledgefulltype-field
createdAt: 2026-07-14T19:16:24.883Z
---

**KnowledgeFullType** is a picklist field that lists the Display Name of the Knowledge article Type such as Reference, Error Message, or FAQ.

This topic details how to add a new Knowledge Type in the **KnowledgeFullType** field.

## Sample scenario

Let us add **Troubleshooting** as a new Knowledge Type.

1. Sign in to Neurons for ITSM as an Administrator.
2. Open the Configuration console.
3. Select **Build** > **Business Object** > **Knowledge**.
4. In the **Knowledge Business Object**, select the **Fields** tab.
5. Select **Value** in the** Pick List** section.
6. Select **Add**.
7. Type Troubleshooting in the **Type** field and select **Save**.
8. The new **Knowledge Type** is created.
   From the **Business Object** page, open the Troubleshooting child/member business object.
9. Select the **Business Rules** tab.
10. Create **Before Save Rule** with the following details:

    - **Field Name** – KnowledgeFullType
    - **Name** – Enter a contextual name such as Before-save Rule for FRS\_Knowledge#Troubleshooting.KnowledgeFullType
    - **Description** – Enter a relevant description.
    - **Expression Editor**

      ```bash
      $(if FRS_KnowledgeType == "Troubleshooting" then "Troubleshooting" else FRS_KnowledgeType
      ```

    :::hint{type="success"}
    The **Before Save Rule** ensures that the **Troubleshooting** Knowledge Type is listed in picklists where this field is used.
    :::