---
title: Using the GetRequestData Web Method
slug: neurons-for-itsm/admin-user-help/enu/latest/using-the-getrequestdata-web-method
createdAt: 2026-07-14T19:16:35.575Z
---

Returns the data for the specified service request.

## Request Syntax

public FRSHEATGetRequestDataResponse GetRequestData(string sessionKey, string tenantId, string strReqNumber)

## Parameters

- **sessionKey**: The session key from the **Connect** web method.
- **tenantId**: The tenant for which the session key is authenticated.
- **strReqNumber**: The numeric ID of the service request.

## Return Value

**FRSHEATGetRequestDataResponse** object, defined as follows:

public class FRSHEATGetRequestDataResponse

    \{

public string status \{ get; set; }

public string exceptionReason \{ get; set; }

public FRSHEATServiceReqRequest reqData \{ get; set; }

    }

The **FRSHEATGetRequestDataResponse** class has the following fields:

- **status** Contains a status indicating whether the web method was successful. If the session key (returned from the **Connect** web method) is valid, this field returns a value of success.
- **exceptionReason**: Contains exception information, if the application throws an exception when running this web method.
- **reqData**: Contains an **FRSHEATServiceReqRequest** object containing the service request that is successfully submitted.

The following table lists the available status values and describes how to interpret them.

| <font color="#FFFFFF">Status</font> | <font color="#FFFFFF">Explanation</font>                                                                                                                           |
| ----------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Success**                         | Successfully retrieved the service request with the specified numeric ID. This is available in the **reqData** field.                                              |
| **NotFound**                        | The tenant does not contain a service request with the specified numeric ID. Ensure that the numeric ID is spelled correctly.                                      |
| **Error**                           | An error was encountered during the execution of this web method.  Inspect the corresponding **exceptionReason** field to determine why the web method has failed. |

## Example

FRSHEATGetRequestDataResponse getRequestDataResponse = frSvc.GetRequestData(authSessionKey, tenantId, strReqRecId);

FRSHEATServiceReqRequest srRequest;

if (getRequestDataResponse.status == "Success")

            \{

                srRequest = getRequestDataResponse.reqData;

// Go ahead and access the relevant properties of interest from the service request.

            }