---
title: Using the GetPackageData Web Method
slug: neurons-for-itsm/admin-user-help/enu/latest/using-the-getpackagedata-web-method
createdAt: 2026-07-14T19:16:33.861Z
---

Returns the details of the specified request offering.

## Request Syntax

publicFRSHEATGetPackageDataResponse GetPackageData(string sessionKey, string tenantId, string strSubscrRecId)

## Parameters

- **sessionKey**: The session key from the **Connect** web method.
- **tenantId**: The tenant for which the session key is authenticated.
- **strSubscrRecId**: The subscription ID corresponding to the request offering for the current user.

## Return Value

**FRSHEATGetPackageDataResponse** object, defined as follows:

public class FRSHEATGetPackageDataResponse

    \{

public string status \{ get; set; }

public string exceptionReason \{ get; set; }

public FRSHEATServiceReqSubscription srSubscription \{ get; set; }

    }

The **FRSHEATGetPackageDataResponse** class has the following fields:

- **status**: Provides a status about the state of the connection. The table below contains a full description of the available status values.
- **exceptionReason**: Contains exception information, if the application throws an exception when running this web method.
- **srSubscription**: Contains an **FRSHEATServiceReqSubscription** object that contains the full details of the request offering (such as the parameter details).

The **FRSHEATServiceReqSubscription** class is defined as follows:

public class FRSHEATServiceReqSubscription

    \{

public string strSubscriptionRecId;

public string strDateSubscribed;

public string strOrgUnitId;

public string strName;

public string strDescription;

public string strServiceName;

public string strRecId;

public List\<FRSHEATServiceReqTemplateParam> lstParameters;

    }

The **FRSHEATServiceReqTemplateListItem** class has the following fields:

- **strSubscriptionRecId**: The subscription ID corresponding to the request offering for the current user.
- **strDateSubscribed**: The date when the request offering was marked as published and subscribed.
- **strOrgUnitId**: RecID of the organizational unit the request offering is associated with.
- **strName**: The name of the request offering.
- **strDescription**: The description value of the request offering.
- **strServiceName**: The name of the service that the request offering is associated with.
- **strRecId**: The RecID of the request offering.
- **lstParameters**: A list of **FRSHEATServiceReqTemplateParam** objects, each item representing a parameter in the request offering.

The **FRSHEATServiceReqTemplateParam** class is defined as follows:

public class FRSHEATServiceReqTemplateParam

    \{

public string strName;

public string strLabel;

public string strDescription;

public string strType;

public bool bAllowSelectByUser;

public bool bDBValidated;

public string strRequiredExpression;

public bool isCalculated;

public bool autoFillOnlyWhenEmpty;

public string strValidationListRecId;

public string strValidationListTableRef;

public bool bIsHidden;

public string strRecId;

public List\<ValidationConstraint> validationConstraints;

public string strValidationConstraints;

public string strAutoFillExpression;

public List\<string> triggerFields;

public string strTriggerFields;

public string strDefaultValue;

    }

The **FRSHEATServiceReqTemplateListItem** class has the following fields:

- **strName**: Name of the parameter.
- **strLabel**: Label of the parameter.
- **strDescription**: Description of the parameter.
- **strType**: Type of the parameter.
- **bAllowSelectByUser**: Flag indicating whether the parameter can be selected by the user.
- **bDBValidated**: Flag indicating whether the parameter is validated.
- **strRequiredExpression**: Expression indicating how the parameter is (conditionally) required.
- **isCalculated**: Flag indicating whether the parameter is calculated (that is, does not take inputs from users).
- **autoFillOnlyWhenEmpty**: Flag indicating whether the autofill for the parameter occurs, when the parameter is initially empty.
- **strValidationListRecId**: RecID of the named validation list (such as a pick list), if the parameter is a drop-down selection.
- **strValidationListTableRef**: The name of the business object, from which the drop-down values are retrieved, for the drop-down selection.
- **bIsHidden**: Flag indicating whether the parameter is hidden.
- **strRecId**: RecID of the request offering parameter.
- **validationConstraints**: List of validation constraint objects, used for representing the validation constraints currently set on the parameter.
- **strValidationConstraints**: Textual representation of the **validationConstraints** member.
- **strAutoFillExpression**: Textual representation of the autofill expression.
- **triggerFields**: List of dependent parameters, upon which the current parameter is dependent upon.
- **strTriggerFields**: Textual representation of the **triggerFields** member.
- **strDefaultValue**: Textual representation of the default value for the parameter.

The following table lists the available status values and describes how to interpret them.

| <font color="#FFFFFF">Status</font> | <font color="#FFFFFF">Explanation</font>                                                                                                                                                                                                                                                          |
| ----------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Success**                         | Successfully retrieved the details of the request offering. This list is available in the **srSubscription** field.                                                                                                                                                                               |
| **NotFound**                        | The tenant does not contain a request offering with the specified subscription ID. Ensure that the subscription ID of the request offering is spelled correctly.<br />Note that the **GetSubscriptionId** web method is used for returning the subscription ID corresponding to the current user. |
| **Error**                           | An error was encountered during the execution of this web method.  Inspect the corresponding **exceptionReason** field to determine why the web method has failed.                                                                                                                                |

## Example

FRSHEATGetPackageDataResponse getPackageDataResponse = frSvc.GetPackageData(authSessionKey, tenantId, strSubscrRecId);

FRSHEATServiceReqSubscription scsrs;

if (getPackageDataResponse.status == "Success")

            \{

                scsrs = getPackageDataResponse.srSubscription;

// Go ahead and access the relevant properties of interest from the request offering.

            }