---
title: Using the Field Mapping Tab
slug: neurons-for-itsm/admin-user-help/enu/latest/using-the-field-mapping-tab
createdAt: 2026-07-14T19:16:34.862Z
---

:::hint{type="info"}
The **Field Mapping** tab only appears if you check **Method 2 (for Custom BO)**.
:::

If you create a new business object, you can map certain fields to appear in an email.

1. After performing the tasks in [Creating an Inbox](docId\:K6b1oBRpcm0J2-HaH-h-z), select the **Field Mapping** tab.
2. Select **New Tenant Email Mailbox Mapping**. The application displays the **Tenant Email Mailbox Mapping** workspace.
3. Enter the field to map.

| Field     | Description                                         |
| --------- | --------------------------------------------------- |
| Map Field | The name of the field to map, such as PrimaryEmail. |
| Map Value | The field value, such as @From:                     |

### Field Mapping Values

| Map Field           | Map Value    |
| ------------------- | ------------ |
| FRS\_Knowledge Type | Document     |
| Title               | @Subject     |
| Details             | @Body        |
| Collection          | IT Knowledge |
| Category            | Mobile       |
| Keywords            | @From        |
| Status              | Draft        |

### Tokens for Field Values

| Tokens for Field Values |                                                                                                                                                                                                                                                                     |
| ----------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| @From                   | The email address from which the mapping occurs.                                                                                                                                                                                                                    |
| @To\[N]                 | The email address for the nth value to which the mapping occurs.<br />Indexing starts from 1, so the first email recipient is addressed as **@to\[1]**. If the index is missing, then just the @to is used or the first recipient is less than 1 (or, **@to\[0]**). |
| @CC\[N]                 | The carbon copy email address for the nth value to which the mapping occurs.                                                                                                                                                                                        |
| @FirstName              | The first name associated with the email from which the mapping occurs.                                                                                                                                                                                             |
| @LastName               | The last name associated with the email from which the mapping occurs.                                                                                                                                                                                              |
| @Subject                | The subject of the email.                                                                                                                                                                                                                                           |
| @Body                   | The body of the email.                                                                                                                                                                                                                                              |

4. Select **Save**.