---
title: Using the Disconnect Web Method
slug: neurons-for-itsm/admin-user-help/enu/latest/using-the-disconnect-web-method
createdAt: 2026-07-14T19:16:45.184Z
---

Disconnects the user from the tenant and removes the session.

## Request Syntax

FRSHEATIntegrationConnectionResponse Disconnect(string sessionKey, string tenantId)

## Parameters

- **sessionKey**: Session key string obtained from Connect web method.
- **tenantId**: The tenant for which the session is created.

## Return Value

**FRSHEATIntegrationConnectionResponse** class, defined as follows:

public class FRSHEATIntegrationConnectionResponse

    `{`

`public string connectionStatus;`

`public string sessionKey;`

`public string exceptionReason;`

`    }`

The **FRSHEATIntegrationConnectionResponse** class has the following fields:

- **connectionStatus**: Provides a status about the state of the connection. The **connectionStatus** value is null when **Disconnect** web method completes successfully.
- **sessionKey**: The session key to use in all subsequent web service operations. The field value is null when the **Disconnect** web method completes successfully.
- **exceptionReason**: Contains exception information, if the application throws an exception when running this web method.

If the **Disconnect** web method completes successfully, the application removes the session key.

## Exceptions

If there is an error during the **Disconnect **web method operation (either during the authentication or authorization phases), the server throws a SOAP exception and the web services client must handle the exception.

The following table lists the exceptions that can be encountered when executing the **Disconnect** web method

| SOAP Exception  | Explanation                                             | Action                                                         |
| --------------- | ------------------------------------------------------- | -------------------------------------------------------------- |
| SessionNotFound | If the passed session key is not present or is invalid. | Ensure that the session key is valid and present at the server |