---
title: Using the Contact Store
slug: neurons-for-itsm/admin-user-help/enu/latest/using-the-contact-store
createdAt: 2026-07-14T19:16:41.864Z
---

The **Contact Store** workspace is a list of all users, both employees and external contacts.

- [Viewing the Contact Store List](docId:7oK3wB_JKCYnkIFTV6yDY)
- [Showing Contact Details](docId:7oK3wB_JKCYnkIFTV6yDY)

## Viewing the Contact Store List

1. Log into the Service Desk Console.
2. Open the **Contact Store** workspace. The application displays a list of all users in the application.
3. Open a record from the list to see details.

## Showing Contact Details

1. Log into the Service Desk Console.
2. Open the **Contact Store** workspace. The application displays a list of all users in the application.
3. Highlight a user name from the list.  The application displays user details in the bottom panel of the window.
4. For more information about a contact, highlight a user from the list and click **Show Contact Details** from the toolbar.
   - If the contact type is **Employee**, the application opens the **Employee Details** workspace with user details. You can edit employee details from the **Employee** workspace. Refer to [Working with Employees](docId\:mmqqfU7U71GtnEIPrl_pe).
   - If the contact type is **ExternalContact**, the application opens the **External Contact Details** workspace with user details. You can edit the contact details from the **External Contact** workspace. Refer to [Creating an External Contact](docId\:CKd-BicIOij9p1D11q6p6).