---
title: Using the Address Book
slug: neurons-for-itsm/admin-user-help/enu/latest/using-the-address-book
createdAt: 2026-07-14T19:16:47.708Z
---

The address book enables you to select multiple email recipients or senders without having to enter their individual full email addresses. It automatically obtains names and email addresses from the **Employee** and **ExternalContact** business objects.

You can access the address book from any email-related business object. For example, when defining a quick action that generates an email, the application displays the address book.

You can add contacts from your organizational unit user or team list.

- [Using the Address Book](docId\:v6wm61Mn_pkBo1ghcpVWM)
- [Adding the Address Book to a Form](docId\:v6wm61Mn_pkBo1ghcpVWM)
- [Creating Users or Teams for a Quick Action Email](docId\:v6wm61Mn_pkBo1ghcpVWM)
- [Using Expressions](docId\:v6wm61Mn_pkBo1ghcpVWM)

## Using the Address Book

1. Log in to Neurons for ITSM.
2. Open the **Email** workspace. The application displays a list of emails.
3. Double-click a record to view the details.

*Email Workspace*

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/iNmNVSzPmpwKW1ixJ0bnU_emailaddress.png" alt="The Email workspace." position="flex-start" size="40" initialPath="../../Resources/Images/help-images/email_address.png" githubPath="Content/Resources/Images/help-images/email_address.png" showCaption="false" indent="1"}

:::Paragraph{indent="1"}
The application displays the following four address fields:
:::

:::Paragraph{listStyleType="disc" indent="3"}
**From**: This field can only contain one email address. By default, the owner is the sender. In some cases (such as when defining a quick action), you can designate a different sender.
:::

:::Paragraph{listStyleType="disc" indent="3"}
**To**: The primary email recipients
:::

:::Paragraph{listStyleType="disc" indent="3"}
**CC**: The secondary email recipients. (Literally means "carbon copy".)
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:::Paragraph{listStyleType="disc" indent="3"}
**BCC**: The secondary email recipients whose addresses are not seen by other recipients. (Literally means "blind carbon copy").
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4. Next to the corresponding address field, click **Address Book**. The application displays the **Select Email Addresses** dialog box.

*Select Email Addresses Dialog Box*

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/iSx28_XCPOB_87UCMUxyD_selectemailaddresses.png" alt="The Select Email Addresses dialog box." position="flex-start" size="40" initialPath="../../Resources/Images/help-images/select_email_addresses.png" githubPath="Content/Resources/Images/help-images/select_email_addresses.png" showCaption="false" indent="1"}

5. Click each tab (**Contacts related to**, **Users**, **Teams**, and **Contact Groups**) and select the email addresses to add. The application displays the selected options at the bottom of the dialog box.
6. Click **OK**. The application populates the corresponding address field with the email addresses that you selected.

## Adding the Address Book to a Form

1. From the Configuration Console, click **Build > Business Objects** to open the **Business Objects** workspace.
2. Open the business object with the form to add the address book to.
3. Click the **Forms** tab. The application displays a list of forms.
4. Click a form name to open the form.
5. In the left pane, expand **Other**. The application displays a list of controls.
6. Add a cell to the form, then insert any text field (such as **Category**) into the cell. Ensure that the text field is not read-only. Each cell can only contain one field.
7. Drag the **Address book** control onto the cell with the text field. The **Address book** control appears on your form next to the text field.

*Placing the Address Book Control on a Form*

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/vi98_QAmHNgdHiQZ_FsJl_addressbooktoform.png" alt="Placing the Address Book control on a form." position="flex-start" size="40" initialPath="../../Resources/Images/help-images/address_book_to_form.png" githubPath="Content/Resources/Images/help-images/address_book_to_form.png" showCaption="false" indent="1"}

8. Click **Save**. The next time a user logs in, they will see the address book on the form.

## Creating Users or Teams for a Quick Action Email

1. Open the **Quick Action Configuration** window. See .
2. Click the **Create New Actions** tab.
3. From the list of predefined quick actions, click **Send Email**. The application displays the quick action designer form.
4. In either the **From** or **To** field, click **Address book**. The application displays the **Select Email Addresses** dialog box.
5. To add users, click the **Users** tab. To add teams, click the **Teams** tab. The application displays a list of users or teams.
6. At the bottom of the window, click **Add**. The application displays a blank field.
7. Enter the user or team email address, then click the **add** :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/-xC2rFf08JbJHTGUTd_A3_addgreen.png" alt caption size="10" width="17" height="15"} icon.
8. Click **OK**. The application adds the new email address.
9. Add other information to the quick action as needed, then click **Save**.

## Using Expressions

You can also include expressions for the **To** and **From** fields:

- **From**: Enter an expression to indicate the sender of the email. For example, enter **$(GetGlobal("ListenerEmailAddress"))**.
- **To**: Enter an expression to indicate the recipient of the email. For example, enter **$(OwnerEmail)**.