---
title: Using Search
slug: neurons-for-itsm/admin-user-help/enu/latest/using-search
docTags: 
createdAt: 2026-07-14T19:16:34.862Z
---

The search feature is available in most workspaces to help you easily find records. Advanced searches can include expressions to fine-tune your search criteria. You can create a saved search, keeping frequently used criteria handy, and even designate a saved search as a favorite.

:::hint{type="info"}
You cannot use HTML or other scripting characters such as "\<" in the search feature. Using these characters results in error messages.
:::

The search area has three main parts:

- The **All** link, displays the list of saved searches. You can choose to apply any of the saved searches that are available for your user role. Saved search allows you to a create custom search and save it for repeated use. Refer to [Using a Saved Search](docId\:vwINWjbF5BrJccIoREsMm). You can also create a new saved search by clicking the create new saved search icon on the right.
- **Show Filters** displays the available filter options. This option enhances the search functionality. Refer to [Working with the Show Filter Search](docId\:lYuWtFNFEI8KdYSwenNW_).
- The **Simple Text Search** text box performs a simple text-based search based on the keywords entered in the search box. You can also search text based on the localized value. Refer to [About the Different Search Types](docId:6pfuS0Kk3CEgPw0SG7vtm).

:::Paragraph{indent="1"}
*Search Area*
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::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/DFz3u-fnbLTyBgXLVjgC6_usingsearch.png" alt="details of search area explaining features" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/UsingSearch.png" githubPath="Content/Resources/Images/help-images/UsingSearch.png" showCaption="false" indent="1"}

:::Paragraph{indent="1"}
Searches also search within hidden fields. Refer to [Hiding Columns](docId\:LcnSbC0apAgeaHFCg0CVy) for information about hidden columns.
:::

Other search features include the following:

- **Related Items**: Available in the Self-Service Portal, this search automatically shows records related to the current issue. Refer to [Using Related Items and Object Matching](docId\:lHJTw6BOn4Y-z3jCzkdOk).
- **Record Search**: Users can search across related business objects. Refer to [Using Record Search](docId\:C9eaQ0YiLML6jk6SAKcZG).
- Administrators can enable type ahead, full-text indexed, and partial word options for specific layouts.