---
title: Using Related Items and Object Matching
slug: neurons-for-itsm/admin-user-help/enu/latest/using-related-items-and-object-matching
createdAt: 2026-07-14T19:16:25.612Z
---

When viewing or creating incidents, problems, or knowledge articles, Neurons for ITSM displays a list of related items in the right pane (called the **Related Items** pane) of the window. The related items list is triggered by keywords in the **Summary** field. The application uses object matching to search the database for records matching the keywords. Object matching performs a Microsoft SQL full-text search in all full-text indexed fields in the business object tables when business objects (such as incidents and problems) are searched. Ranking is also performed by the Microsoft SQL engine.

### Viewing Related Items

Items in the **Related Items** list are grouped by type: incident, problem, or knowledge.

Do the following to view details about an item on the **Related Items** list:

1. Log in to Neurons for ITSM.
2. Open a workspace.
3. Open a record within the workspace.

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The application displays the **Related Items** panel on the right.  (If it does not, either this feature is not enabled for the business object or it is hidden. If the **Related Items** panel is hidden, you can display it by clicking the side arrow.)
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*Opening the Related Items Panel*
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::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/mtBB6nK51UR0U1Af2w3n9_openrelateditemspanel.png" alt="how to open the related items panel" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/OpenRelatedItemsPanel.png" githubPath="Content/Resources/Images/help-images/OpenRelatedItemsPanel.png" showCaption="false" indent="1"}

4. Enter a search word and click the magnifying glass. The application displays search results.
5. Click on the item in the **Related Items** list, to open the details window.
6. To collapse or expand the group list, click the arrow beside the group header.
7. To generate a different result, enter new criteria in the text field under **Related Items**, then click the magnifying glass.

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The default business objects for the search results are incident, knowledge, and problem, but the administrator can modify this.
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### Filtering the Related Items List

You can reduce the number of items that appear in the **Related Items** list by filtering the items to show only items set to resolved or closed.

1. Perform steps 1-4 in [Viewing Related Items](docId\:lHJTw6BOn4Y-z3jCzkdOk).
2. Scroll to the bottom of the **Related Items** list.
3. From the Filters drop-down list, choose a filter.

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*Filtering Related Items*
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::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/hlDKTrBDn1Sn8s5iNdpPy_filteringrelateditems.png" alt="showing filtering of related items" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/FilteringRelatedItems.png" githubPath="Content/Resources/Images/help-images/FilteringRelatedItems.png" showCaption="false" indent="1"}

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The application automatically updates the **Related Items** list to only show items with that status.
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### Linking and Resolving Related Items

The business object workspace, for example, the **Incident** workspace, may have various options on the bottom, depending on the business object. You can optionally click any of the following:

- **Link**: Links the item to your record. The item appears under the corresponding tab (knowledge, problem, or incident).
  - You can link incidents to problems and Knowledge Base articles.
  - You can link problems to incidents and Knowledge Base articles.
  - You can link Knowledge Base articles to other Knowledge Base articles.
- **Link Incident**: Links the incident to your record.
- **Update to Known Error**: Sets the problem type to known error. Refer to [Working with Problems](docId\:sEt5UM_9O_nW5uNSJvTF-).
- **Link and Resolve**: Sets the incident status to resolved. Refer to [Managing Incidents](docId\:aKRuODYqj2wVb_C6AyOLg).
- **Link Related Knowledge**: Click to relate a knowledge record to another knowledge record. This option does not change the status.
- **Resolve Incident**: Resolves the incident.
- **Link Problem with Incident**: Links the problem with the incident.
- **Resolve via Resolution**: Resolves the problem.
- **Resolve via Workaround**: Resolves the issue via a workaround.

For information about configuring these settings, refer to [Configuring Search](docId\:VRDz4PZbA-x3Tzkhct483).