---
title: Using Expressions in Quick Actions
slug: neurons-for-itsm/admin-user-help/enu/latest/using-expressions-in-quick-actions
createdAt: 2026-07-14T19:16:24.562Z
---

You can configure Quick Actions using expressions to trigger notifications and alerts. For example, to send notification emails when an incident is escalated for the first time or when a change is initiated. These alerts and emails can be sent to specific recipients as configured.

A quick action can employ full expression syntax, surrounded by $(). For example:

:::BlockQuote
$(FieldName)
$(\[Problem#]Category)
$(2+2)
:::

## Creating an Expression for a Quick Action

1. Log in to the Service Desk console with the Administrator user role.
2. Open a Business Object (Change, Incident) to configure a Quick Action.
3. Click the **Action Menu** > **Edit Actions**. The application displays the **Action designer** page.
4. From the **Your Actions** tab on the left panel, select a Quick Action category. For example, select **Notification** > **1st Escalation Notification**.

:::Paragraph{indent="1"}
The **Action designer** displays the fields for the selected Quick Action category.
:::

:::hint{type="info" indent="1"}
To create a new Quick Action category click the **Create New Actions** tab.
:::

5. Click the **Edit** icon.
6. Do one of the following:
   - Manually define the expression in the text box.
   - Select either the **Insert a Field** or **Insert a Function** tab from the left panel and drag and drop the required fields into the text box.

:::hint{type="info" indent="1"}
The items in these tabs may vary according to the workspace and the logged in user role.
:::

7. You can also include expressions for the **To** and **From** fields:
   - **From**: Enter an expression to indicate the sender of the email. For example, **$(GetGlobal("ListenerEmailAddress"))**.
   - **To**: Enter an expression to indicate the recipient of the email. For example, **$(OwnerEmail)**.

:::Paragraph{indent="1"}
*Example: Creating an Expression in a Quick Action*
:::

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8. Click **Save**.

## Example: Accessing a Record from a Notification Email

The following is the syntax for creating a direct link to access a record from a notification email:

:::BlockQuote
\<a href="$(*Server\_URL*())/?Scope=ObjectWorkspace\&CommandId=Search\&ObjectType=Change%23\&CommandData=RecId,%3D,0,$(\[FRS\_Approval#.]\[Change#.]RecId),string,AND|#">
:::

where:

- *Server\_URL* specifies the function name.
- *Scope=ObjectWorkspace* specifies the access to the specified object workspace from the Neurons for ITSM web client.
- *CommandId=Search* is to search for the specific record in the object workspace.
- *ObjectType=business\_object* specifies the name of the business object in which to search for the record (for example, Change#). Notice in the example URL, the presence of %23, which corresponds in hexadecimal to the "#" character in ASCII.
- *CommandData=RecId,%3D,0,$(\[FRS\_Approval#.]\[Change#.]RecId),string,AND|#* searches for the record.

## Example: Accessing the My Items list in the Self Service Portal from a Notification Email

The following is the syntax for creating a link to access the **My Items** workspace in the Self Service portal from a notification email:

:::BlockQuote
\<a href="$(Server\_URL())?Scope=SelfService\&role=SelfService\&CommandId=OpenMyItem\&ItemType=FRS\_ApprovalVoteTracking\&ItemId=$(RecId)">
:::

where,

- *ServerURL* specifies the name of the function.
- *Scope=SelfService* specifies to access the Self Service portal.
- *role=SelfService* specifies the user role. Here, it is the Self Service role.
- *CommandId=OpenMyItem* specifies the fixed user interface action command to open the **My Items** workspace in the Self Service portal.
- `ItemType=FRS_ApprovalVoteTracking` specifies the approval vote tracking object.
- `ItemId=$(RecId)` specifies the specific record identified by its associated RecID.

## Example: Accessing the My Items List in the Self Service Mobile Portal from a Notification Email

The following is the syntax for creating a link to access the **My Items** workspace in the Self Service Mobile portal from a notification email:

:::BlockQuote
\<a href="$(*Server\_URL*())/Login.aspx?Scope=SelfServiceMobile\&role=SelfServiceMobile\&CommandId=OpenMyItem\&ItemType=FRS\_ApprovalVoteTracking\&ItemId=$(*ParentRecId*)">Open Approval Record in Self Service\</a>
:::

where,

- *ServerURL()* specifies the name of the function.
- *Scope=SelfServiceMobile* specifies to access the Self Service Mobile portal.
- *role=SelfServiceMobile* specifies the user role. Here, it is the Self Service role.
- *CommandId=OpenMyItem* specifies the fixed user interface action command to open the **My Items** workspace in the Self Service Mobile portal.
- *ItemType=FRS\_ApprovalVoteTracking* specifies the approval vote tracking object.
- *ItemId=$(ParentRecId)* specifies the specific record identified by its associated RecID.