--- title: Using Default Business Object Templates slug: neurons-for-itsm/admin-user-help/enu/latest/using-default-business-object-templates createdAt: 2026-07-14T19:16:51.592Z --- These templates can be used for creating business objects. :::ExpandableHeading ## Default Incident Templates - [Account Lockout -- Domain](docId\:MnR4Ykid4h1YDxsTkeTYn) - [Account Lockout -- HR System](docId\:MnR4Ykid4h1YDxsTkeTYn) - [Backup Failure](docId\:MnR4Ykid4h1YDxsTkeTYn) - [Cannot Access Shared Drive](docId\:MnR4Ykid4h1YDxsTkeTYn) - [Cannot Open Microsoft Outlook](docId\:MnR4Ykid4h1YDxsTkeTYn) - [Desktop Application Failure](docId\:MnR4Ykid4h1YDxsTkeTYn) - [Email Access on Mobile Device](docId\:MnR4Ykid4h1YDxsTkeTYn) - [No Dial Tone on My Phone](docId\:MnR4Ykid4h1YDxsTkeTYn) - [PC is Very Slow](docId\:MnR4Ykid4h1YDxsTkeTYn) - [Printer Out of Toner](docId\:MnR4Ykid4h1YDxsTkeTYn) - [Printer Paper Jam](docId\:MnR4Ykid4h1YDxsTkeTYn) - [Voicemail Problem](docId\:MnR4Ykid4h1YDxsTkeTYn) - [VPN Connection Failure](docId\:MnR4Ykid4h1YDxsTkeTYn) ### Account Lockout -- Domain | Field | Description | | -------- | ----------------------- | | Status | Active | | Service | Desktop service | | Category | Account lockout | | Urgency | Medium | | Impact | Medium | | Summary | Cannot log into Windows | ### Account Lockout -- HR System | Field | Description | | -------- | ----------------------------------------- | | Status | Active | | Service | HR system | | Category | Account lockout | | Urgency | Medium | | Impact | Low | | Summary | Cannot log into performance review system | ### Backup Failure | Field | Description | | -------- | -------------------- | | Status | Logged | | Service | Data Service | | Category | Data Loss | | Urgency | Medium | | Impact | Medium | | Summary | Daily backup failure | ### Cannot Access Shared Drive | Field | Description | | -------- | -------------------------- | | Status | Active | | Service | Desktop Service | | Category | Network Folder Failure | | Urgency | Medium | | Impact | Medium | | Summary | Cannot access shared drive | ### Cannot Open Microsoft Outlook | Field | Description | | -------- | ------------------- | | Status | Logged | | Service | Email Service | | Category | Client Failure | | Urgency | Medium | | Impact | Low | | Summary | Cannot open Outlook | ### Desktop Application Failure | Field | Description | | -------- | --------------------------- | | Status | Active | | Service | Desktop Service | | Category | Application Error | | Urgency | Medium | | Impact | Medium | | Summary | Desktop application failure | ### Email Access on Mobile Device | Field | Description | | -------- | ----------------------------------- | | Status | Active | | Service | Mobile Communication | | Category | Connection failure | | Urgency | Medium | | Impact | Low | | Summary | Email problem on mobile smart phone | ### No Dial Tone on My Phone | Field | Description | | -------- | -------------------------------- | | Status | Active | | Service | Desktop Service | | Category | No Dial Tone | | Urgency | High | | Impact | Low | | Summary | No dial tone on my desktop phone | ### PC is Very Slow | Field | Description | | -------- | ----------------- | | Status | Active | | Service | Desktop Service | | Category | Performance issue | | Urgency | Medium | | Impact | Low | | Summary | PC is very slow | ### Printer Out of Toner | Field | Description | | -------- | -------------------- | | Status | Active | | Service | Desktop Service | | Category | Printer failure | | Urgency | High | | Impact | High | | Summary | Printer out of toner | ### Printer Paper Jam | Field | Description | | -------- | ----------------- | | Status | Active | | Service | Desktop Service | | Category | Printer failure | | Urgency | High | | Impact | High | | Summary | Printer is jammed | ### Voicemail Problem | Field | Description | | -------- | ----------------- | | Status | Active | | Service | Desktop Service | | Category | Telephone failure | | Urgency | Medium | | Impact | Low | | Summary | Voicemail problem | ### VPN Connection Failure | Field | Description | | -------- | --------------------- | | Status | Active | | Service | Mobile Communication | | Category | Connection failure | | Urgency | High | | Impact | Low | | Summary | VPN connection failed | ::: :::ExpandableHeading ## Default Change Templates - [Create Mail Archive for MS Exchange Mail Folder](docId\:MnR4Ykid4h1YDxsTkeTYn) - [Install Approved Software Package](docId\:MnR4Ykid4h1YDxsTkeTYn) - [MS Security Patch Install for Windows Servers](docId\:MnR4Ykid4h1YDxsTkeTYn) - [Replace Printer Accessory](docId\:MnR4Ykid4h1YDxsTkeTYn) - [Server Reboot](docId\:MnR4Ykid4h1YDxsTkeTYn) - [Server Relocation](docId\:MnR4Ykid4h1YDxsTkeTYn) - [Standard](docId\:MnR4Ykid4h1YDxsTkeTYn) - [Update Antivirus Files](docId\:MnR4Ykid4h1YDxsTkeTYn) - [Emergency](docId\:MnR4Ykid4h1YDxsTkeTYn) - [Major](docId\:MnR4Ykid4h1YDxsTkeTYn) - [Minor](docId\:MnR4Ykid4h1YDxsTkeTYn) - [Significant](docId\:MnR4Ykid4h1YDxsTkeTYn) ### Create Mail Archive for MS Exchange Mail Folder | Field | Description | | ------------- | ----------------------------------------------------------------------- | | Team | Change Enablement | | Status | Logged | | Type | Standard | | Category | Storage | | Justification | Scheduled maintenance | | Urgency | Low | | Impact | Low | | Summary | Create mail archive for Microsoft Exchange mail folder | | Description | Standard change: Create mail archive for Microsoft Exchange mail folder | ### Install Approved Software Package | Field | Description | | ------------- | -------------------------------------------------- | | Team | Change Enablement | | Status | Logged | | Type | Standard | | Category | Software | | Justification | Enhancement | | Urgency | Low | | Impact | Low | | Summary | Install approved software package | | Description | Standard change: Install approved software package | ### MS Security Patch Install for Windows Servers | Field | Description | | ------------- | --------------------------------------------------------------------- | | Team | Change Enablement | | Status | Logged | | Type | Standard | | Category | Software | | Justification | Enhancement | | Urgency | Low | | Impact | Low | | Summary | Microsoft security patch install for Windows servers | | Description | Standard change: Microsoft security patch install for Windows servers | ### Replace Printer Accessory | Field | Description | | ------------- | ------------------------------------------ | | Team | Change Enablement | | Status | Logged | | Type | Standard | | Category | Network Device | | Justification | Scheduled maintenance | | Urgency | Low | | Impact | Low | | Summary | Replace printer accessory | | Description | Standard change: Replace printer accessory | ### Server Reboot | Field | Description | | ------------- | ------------------------------ | | Team | Change Enablement | | Status | Logged | | Type | Standard | | Category | Computer | | Justification | Unscheduled maintenance | | Urgency | Medium | | Impact | Low | | Summary | Server reboot | | Description | Standard change: Server reboot | ### Server Relocation | Field | Description | | ------------- | ---------------------------------- | | Team | Change Enablement | | Status | Logged | | Type | Standard | | Category | Computer | | Justification | Enhancement | | Urgency | Low | | Impact | Low | | Summary | Server relocation | | Description | Standard Change: Server Relocation | ### Standard | Field | Description | | ------- | ----------------- | | Team | Change Enablement | | Status | Logged | | Type | Standard | | Urgency | Medium | | Impact | Medium | ### Update Antivirus Files | Field | Description | | ------------- | -------------------------------------------------- | | Team | Change Enablement | | Status | Logged | | Type | Standard | | Category | Software | | Justification | Enhancement | | Urgency | Low | | Impact | Low | | Summary | Update antivirus definition files | | Description | Standard change: Update antivirus definition files | ### Emergency | Field | Description | | ------- | ----------------- | | Team | Change Enablement | | Status | Logged | | Type | Emergency | | Urgency | High | | Impact | High | ### Major | Field | Description | | ------- | ----------------- | | Team | Change Enablement | | Status | Logged | | Type | Major | | Urgency | Medium | | Impact | Medium | ### Minor | Field | Description | | ------- | ----------------- | | Team | Change Enablement | | Status | Logged | | Type | Minor | | Urgency | Low | | Impact | Low | ### Significant | Field | Description | | ------- | ----------------- | | Team | Change Enablement | | Status | Logged | | Type | Significant | | Urgency | Medium | | Impact | Medium | ::: :::ExpandableHeading ## Default Release Templates - [Emergency](docId\:MnR4Ykid4h1YDxsTkeTYn) - [Major Master Location-Based Release](docId\:MnR4Ykid4h1YDxsTkeTYn) - [Major Master Feature-Based Release](docId\:MnR4Ykid4h1YDxsTkeTYn) - [Major Phase Feature-Based Release](docId\:MnR4Ykid4h1YDxsTkeTYn) - [Major Phase Location Based Release](docId\:MnR4Ykid4h1YDxsTkeTYn) - [Major Standalone Release Template](docId\:MnR4Ykid4h1YDxsTkeTYn) - [Minor Release Template](docId\:MnR4Ykid4h1YDxsTkeTYn) - [Office 2010 Deployment](docId\:MnR4Ykid4h1YDxsTkeTYn) - [Windows 7 Migration](docId\:MnR4Ykid4h1YDxsTkeTYn) - [Windows Server 2008 Security Patch Deployment](docId\:MnR4Ykid4h1YDxsTkeTYn) ### Emergency | Field | Description | | ------- | ------------------ | | Status | Draft | | Type | Emergency | | Team | Release Management | | Urgency | High | | Impact | High | ### Major Master Location-Based Release | Field | Description | | ------- | ------------------ | | Status | Draft | | Type | Major | | Scope | Master | | Phase | Location-based | | Team | Release Management | | Urgency | Medium | | Impact | Medium | ### Major Master Feature-Based Release | Field | Description | | ------- | ------------------ | | Status | Draft | | Type | Major | | Scope | Master | | Phase | Feature-based | | Team | Release Management | | Urgency | Medium | | Impact | Medium | ### Major Phase Feature-Based Release | Field | Description | | ------- | ------------------ | | Status | Draft | | Type | Major | | Scope | Phase | | Phase | Feature-based | | Team | Release Management | | Urgency | Medium | | Impact | Medium | ### Major Phase Location Based Release | Field | Description | | ------- | ------------------ | | Status | Draft | | Type | Major | | Scope | Phase | | Phase | Location-based | | Team | Release Management | | Urgency | Medium | | Impact | Medium | ### Major Standalone Release Template | Field | Description | | ------- | ------------------ | | Status | Draft | | Type | Major | | Scope | Standalone | | Team | Release Management | | Urgency | Medium | | Impact | Medium | ### Minor Release Template | Field | Description | | ------- | ------------------ | | Status | Draft | | Type | Minor | | Team | Release Management | | Urgency | Low | | Impact | Low | ### Office 2010 Deployment | Field | Description | | ------------ | ---------------------- | | Project Name | Office 2010 deployment | | Description | Office 2010 deployment | | Status | Draft | | Type | Major | | Team | Release Management | | Urgency | Medium | | Impact | Medium | ### Windows 7 Migration | Field | Description | | ------------ | ------------------- | | Project Name | Windows 7 Migration | | Description | Windows 7 Migration | | Status | Draft | | Type | Major | | Team | Release Management | | Urgency | Medium | | Impact | Medium | ### Windows Server 2008 Security Patch Deployment | Field | Description | | ------------ | --------------------------------------------- | | Project Name | Windows Server 2008 security patch deployment | | Description | Windows Server 2008 security patch deployment | | Status | Draft | | Type | Major | | Scope | Standalone | | Team | Release Management | | Urgency | Medium | | Impact | High | :::