---
title: Using a Variable within multiple Actions
slug: neurons-for-itsm/admin-user-help/enu/latest/using-a-variable-within-multiple-actions
createdAt: 2026-07-14T19:16:30.522Z
---

**Role**: *Administrator*

**Minimum Version**: Ivanti Neurons for ITSM* 2023*

Within a composite quick action, you can re-use a variable from an earlier action in a subsequent later action.

For example, you create and use the same variable in multiple [Composite Action](docId\:MYUooI6Zy_xqJJz7yPcq5). In first action you create the variable with **Text** type that displays the user's name that has cloned the incident, then in the second action use the same variable with the **Symptom** expression to clone the object, and again using the same variable with the **Send Email** action. So when you run this action it clones the object, print the user name that cloned the business object, and sends an email with the same information.

**Following are the actions:**

### Action 1 - Creating Variable

1. Sign in to Neurons for ITSM as an Administrator.
2. From the Configuration console, select **Build > Business Objects** open a business object, and select **Quick Actions**.
3. Create the variable within a new composite action as described in [Creating a Quick Action Variable](docId\:eq_SSgCHxL1CooCk6VNZG).

:::Paragraph{indent="1"}
In this example, the variable is called **ClonedByUserMessage** with type **Text** and contains a value of** $("Incident cloned by "+ CurrentUserDisplayName())**.
:::

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/PxlLg80lq4kvO-byzpNNw_using-var-in-multi-actions-1.png" position="flex-start" size="40" initialPath="i/using-var-in-multi-actions-1.png" githubPath="Content/Reference/Quick Action Variables/i/using-var-in-multi-actions-1.png" showCaption="false" indent="1"}

:::hint{type="info" indent="1"}
Variables are created within a composite quick action and can only be used within that ONE composite action, and not in other actions or elsewhere within ITSM.
:::

### Action 2 - Cloning the business object

1. Select **Clone Object** from the **Add new action** dropdown list. Select :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/5jPbt4Mqq2Hpmmycd0zll_plus-icon.png" alt caption size="10" width="16" height="16"}.
2. For **Field Name**, select **Symptom (Description)**.
3. For the first part of **Field Value**, select fx and then search for **Symptom** in the Toolbox **Search **field on the right-hand side.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/4n95sfxRJF0bE1R8Er682_edit-exp-in-multi-actions-1a.png" position="flex-start" size="40" initialPath="i/edit-exp-in-multi-actions-1a.png" githubPath="Content/Reference/Quick Action Variables/i/edit-exp-in-multi-actions-1a.png" showCaption="false" indent="1"}

4. Drag or double-click to add the **Symptom** field to your expression.
5. Remove the **Symptom** search term from the box so that the menus appear underneath, then drag or double-click your previously created variable **ClonedByUserMessage** from the **Variables** menu.

:::hint{type="success" indent="1"}
Add an "/r/n" in between the description and the variable to insert a new line in the contents of the **Symptom** field if desired.
:::

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/ilmQammG-IWKjHdraOteo_edit-exp-in-multi-actions-2.png" position="flex-start" size="40" initialPath="i/edit-exp-in-multi-actions-2.png" githubPath="Content/Reference/Quick Action Variables/i/edit-exp-in-multi-actions-2.png" showCaption="false" indent="1"}

:::hint{type="info" indent="1"}
If no variables have been defined within your composite action, you won't see a variables folder in the Toolbox.
:::

### Action 3 - Email

1. Select **Send Email** from the **Add new action** dropdown. Select :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/5jPbt4Mqq2Hpmmycd0zll_plus-icon.png" alt caption size="10" width="16" height="16"} .
2. Complete the fields for** Log in Journal, From:, To:,** and **Subject**:, and then change any settings on the right-hand-side in the **Action Settings** tab.
3. Select the **Insert a Function** tab and drag over the **ClonedByUserMessage** variable into the body of the email.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/w63etNdM4HRUK5tWKSYCW_edit-exp-in-multi-actions-3.png" position="flex-start" size="40" initialPath="i/edit-exp-in-multi-actions-3.png" githubPath="Content/Reference/Quick Action Variables/i/edit-exp-in-multi-actions-3.png" showCaption="false" indent="1"}

4. Select **Save** to save all three actions in one composite action.

### Run quick action

To run your composite action Go to an Incident in a Service Desk dashboard and select **More > No category > Name of Composite Action**.

After cloning is completed, you see **Incident cloned by \[current user]** in the **Description** field and an email sends to the team notifying that the Incident has been cloned with the details of the user who performed the action.