---
title: Types of Service Management Users
slug: neurons-for-itsm/admin-user-help/enu/latest/types-of-service-management-users
docTags: 
createdAt: 2026-07-14T19:16:28.360Z
---

There are three types of Neurons for ITSM users and different roles for each user type. Based on the user type and role the responsibilities and access to workspaces vary.

- **Self Service Users**: Employees and external customers who use the Self-Service portal to request IT business services, such as reporting a service interruption or ordering a computer. Users in the Self-Service portal can also create incidents and check the status of existing incidents.
- **Users**: In Neurons for ITSM, users are the IT support staff who manage service requests, problems, and incidents. The user roles include:
  - Service Desk Analyst
  - Service Desk Manager
  - Release Manager
  - Change Manager
  - Licence Manager
  - Knowledge Manager
  - Report Manager
  - Project Manager
  - Portfolio Manager
  - Configuration Manager
  - Discovery Manager
  - Service Owner.
- **Administrators**: These users manage how other users access the application. Some of the functions performed by an Administrator are:
  - Control features that users can have access to based on the user role and permissions granted.
  - Manage notifications and access to reports.
  - Create new functionality with scripts or custom applications to extend an instance beyond standard configurations.
  - Automate processes, add functionality, and integrate Neurons for ITSM with other applications.