---
title: Troubleshooting Email
slug: neurons-for-itsm/admin-user-help/enu/latest/troubleshooting-email
createdAt: 2026-07-14T19:16:48.110Z
---

You can track the progress of an email created by a business object. For example, say that you have an incident that generated an email through a workflow.

1. Log in to Neurons for ITSM.
2. Open the **Incident** workspace.
3. Open the incident to troubleshoot.
4. Click the **Journal** tab to view the emails sent and received.

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*Journal Tab Shows Emails Created*
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In this example, the last email in the list was generated by a workflow, but you can also track emails created within the incident record (refer to [Using Email](docId:9pO1e-ZqevTRb01UeMUu4)).
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5. Select the email from the list, then click **Go to**. The application opens the **Email** workspace.
6. At the bottom of the window, click the **Send Info** tab. The application displays the email information.

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*Send Info Tab*
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::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/H21wjEcDJCb6nJtWIGg9h_email-send-info.png" alt="Image of the Send Info tab." position="flex-start" size="40" initialPath="../../Resources/Images/help-images/email send info.png" githubPath="Content/Resources/Images/help-images/email send info.png" showCaption="false" width="810" height="327" darkWidth="810" darkHeight="327" indent="1"}

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The value of the **Sent** parameter is **false**, which means that the email did not go through. The application lists the number of attempts and shows any errors.
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