---
title: Triggering on Category Tickets to ADO or Jira
slug: neurons-for-itsm/admin-user-help/enu/latest/triggering-on-category-tickets-to-ado-or-jira
createdAt: 2026-07-14T19:16:46.245Z
---

If you want to trigger Security Tickets based on the category, set up Business Rule Triggered Actions.

1. In the Configuration console, select **Build > Business Objects**.
2. Under the **ivnt\_SecurityIncident** object, create a new Business Rule Triggered Action.
3. Name the Triggered Action and provide a description.
4. Select **On Update** then select **Category **from the **Field **drop-down menu. Select **is changed**.
5. In the **Conditional Expression** field, add the categories you want included in the Triggered Action. For example: $(Category in ("Malware", "Phishing", "Data Breach"))

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/61gGVlGyWHedjfC8zv5z-_semtriggeraction.png" alt="Criteria for triggering a security ticket using a triggered action" position="flex-start" size="40" initialPath="../../Resources/Images/Neurons-SOM-Images/SEM_trigger_action.png" githubPath="Content/Resources/Images/Neurons-SOM-Images/SEM_trigger_action.png" showCaption="false" width="998" height="851" darkWidth="998" darkHeight="851" indent="1"}

6. Select **Next**.
7. Select **New Action Type** then select **Execute Workflow** from the drop-down menu.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/IJxYp3zwG-F6bAPO4Stkl_semtriggeraction2.png" alt="Selecting action type for triggered action to create security tickets" position="flex-start" size="40" initialPath="../../Resources/Images/Neurons-SOM-Images/SEM_trigger_action2.png" githubPath="Content/Resources/Images/Neurons-SOM-Images/SEM_trigger_action2.png" showCaption="false" width="1000" height="844" darkWidth="1000" darkHeight="844" indent="1"}

8. Click **Save**.