---
title: To Create a Request Offering
slug: neurons-for-itsm/admin-user-help/enu/latest/to-create-a-request-offering
createdAt: 2026-07-14T19:16:27.652Z
---

**Role**: Administrator

Use this procedure to create a request offering in the Self Service Portal V3. A request offering is a predefined form that allows users to submit service requests through the Service Catalog. You can define the service, configure form fields, specify fulfillment actions, and control visibility and access based on organizational units.

1. Log in to the Service Desk console.
2. Open the **Request Offering** workspace.
3. Click **New > Request Offering**.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/v01n5V1FiAY9u13vqmDp2_request-offering-html.png" position="flex-start" size="80" width="1683" height="807" initialPath="images/request-offering-html.png" githubPath="Admin-User/Content/Configure/Self Service Management/images/request-offering-html.png" darkWidth="1683" darkHeight="807" showCaption="false" indent="1"}

4. Enter information into the fields.
5. Click **Next**.

## Design request form

1. Click **Change Image** to edit the default image. See [Default Icons for Request Offerings](docId\:aO7L0876sNfYFSzkre2iv).
   - The image size cannot be larger than 50 KB.
   - We recommend using square images.
   - The image size can be as large as you like, but is scaled down to 48 by 48 pixels.
2. Click **Layout Configuration** to define into how many columns the fields are to be arranged on the form.

:::Paragraph{indent="1"}
*Layout Configuration*
:::

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/RFUTxBLVzwVWv_L7KCK8r_layout-configuration.png" position="flex-start" size="68" width="682" height="278" initialPath="../../ServiceDesk/RequestOfferings/Images/layout-configuration.png" githubPath="Admin-User/Content/ServiceDesk/RequestOfferings/Images/layout-configuration.png" darkWidth="682" darkHeight="278" showCaption="false" indent="1"}

3. Click **Ok**.

:::Paragraph{indent="1"}
The system closes the **Layout Configuration** window.
:::

2. Drag items from the **Form Designer Tools** pane on the right onto the **Request Form** area.
3. Click the **edit** button :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/5SKrtJW8s1pqFWypRsHBP_edit-button.png" alt caption size="10" width="23" height="24"} next to the control to define its parameters in the **Configuration Editor**.

:::Paragraph{indent="1"}
In the **Design Request Form** tab, all form elements including text fields, check boxes, date and time fields, and other controls added from the **Controls** tab supports HTML tags and allows you to format content securely. For more information to add fields, see [Request Form Examples](docId:-_0VGuqrR2HoPPLM1IjfB).
:::

:::Paragraph{indent="1"}
For example, to display the text in bold, enter **Test **in a text field, it will display **Test** in bold.
:::

:::Paragraph{indent="1"}
You can also configure the controls with **Expression** to define the condition on the particular control. For example, making the email address field as \`true\` to enable the Login ID field.
:::

:::Paragraph{indent="1"}
With **Expression** you can define Read only, Visible, and Required conditions.
:::

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/qntpwvHYHiiJHPRIrPXva_expression-in-request-offering.png" position="flex-start" size="80" width="700" height="619" initialPath="../../ServiceDesk/Images/expression-in-request-offering.png" githubPath="Admin-User/Content/ServiceDesk/Images/expression-in-request-offering.png" darkWidth="700" darkHeight="619" showCaption="false" indent="1"}

:::Paragraph{indent="1"}
To provide additional guidance to users, select the **Help Hint** checkbox when adding required fields to the form. Then enter the relevant information in the **Field Help** field. The system displays this information as a contextual tip with an information icon next to the field in the Self Service portal, helping users complete the form more easily and accurately.
:::

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/7ZmweW1GIDM57rMkTrG-p_field-help.png" position="flex-start" size="80" width="922" height="840" initialPath="../Forms/Images/field-help.png" githubPath="Admin-User/Content/Configure/Forms/Images/field-help.png" darkWidth="922" darkHeight="840" showCaption="false" indent="1"}

6. Enter a name for the controls.

:::Paragraph{indent="1"}
For example, if you have used the **Date/Time Field**, you could name the control Appointment.
:::

:::Paragraph{indent="1"}
*Example*
:::

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/5X4NVsIewmKH6aetTFWrM_appointment.png" position="flex-start" size="80" width="595" height="98" initialPath="../../Resources/Images/help-images/appointment.png" githubPath="Admin-User/Content/Resources/Images/help-images/appointment.png" darkWidth="595" darkHeight="98" showCaption="false" indent="1"}

7. Enter a description for the control.
8. Choose a template from the **Templates** tab.
9. Attach images to be used from the **Attachments** tab.

:::Paragraph{indent="1"}
Files should be uploaded before adding the control. See [Adding Images to the List Control](docId\:oh0GjoHQ3VdkJg8aTBPej).
:::

10. Click **Preview** to see how your form appears to users.
11. Click **Direct link to this Offering** to get the active link for the offering.
12. Click **Next**.

::::ExpandableHeading{isOpen="true"}
## Configuring Multiple Selection for a Dropdown

From Neurons for ITSM 2026.3 Release, you can configure a dropdown control to support multiple selections. When enabled, the dropdown displays options as check box, allowing users to select one, multiple or all values. This reduces the requirement to create multiple fields for related inputs and simplifies the form design.

To configure multiple selection for a request offering:

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/6vENxmITT2JyAoink1uaI_multiple-select-field-option-checkbox.png" size="80" isUploading="false" position="center" width="1855" height="835" darkWidth="1855" darkHeight="835" alt="multiple-select-field-option-checkbox" showCaption="false"}

1. Select the required request offering.
2. In **Design Request Form**, configure a dropdown control:
   - To use an existing dropdown, select it on the form.
   - To add new dropdown, go to **Form Designer** tools > **Controls**, and drag the dropdown selection onto the form.
3.  Click edit icon for the dropdown.

:::Paragraph{indent="1"}
The **Item Configuration Editor** window is displayed.
:::

4. In **Field** Options, select the dropdown arrow, and select the following:
   - **Allow multi-select** - Select this checkbox to enable **Max selections** text box.
   - **Show select all** - Select this checkbox to allow user to select all the available options in dropdown. When this option is enabled, the **Max selections** option is grayed out.
   - **Max selections **- This option is available only when Allow multi-select is selected. The default value is 0. You can enter the value up to 200. This option is unavailable when Show select all is selected.

     :::hint{type="note"}
     Currently while configuring multi select option, the Load More Records functionality is not supported.
     :::
5. Click **Ok**.
6. Select **Publish Action Access** tab, select **Published **from status dropdown and then click **Save**.

:::Paragraph{indent="1"}
You can view the multiple selection option in Self Service V3 for the configured request offering.
:::
::::

::::ExpandableHeading{isOpen="true"}
## Plan Request Fulfillment

1. Select a fulfillment option from the **Fulfill as** dropdown:
   1. No fulfillment - No fulfillment action occurs for this request offering.
   2. Email - An email form appears. Enter the information as required. See [Setting Up Email](docId:03U6rgD0F3XVhD-Wd0-gl).
   3. Workflow - Creates a workflow in the Workflow Designer. See [Using Workflows](docId\:p4kB1HCF81WNxmoQhBcjs).

:::Paragraph{indent="3"}
You can define a multi-step fulfillment workflow with the Workflow Designer. The designer supports the inclusion of all required approvals and fulfillment tasks. If financial approval is required, include an approval block dedicated for financial approval.
:::

:::Paragraph{indent="3"}
When you overriding an approval in a Service Request workflow, it may cause the workflow to complete instead of creating additional approval steps. This occurs because the workflow does not receive the value required to determine whether further approvals are required. To ensure the approval process continues, configure the field used in the approval condition with a default or appropriate value in the Service Request template.
:::

2. Click **Next**.
::::

:::ExpandableHeading{isOpen="true"}
## Publish Action Access

1. Select an option from the **Status** drop-down list.
2. Click **Add**.
3. Click the **remove** icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/GDsio3jsGtP3s7U1RTT0y_deleteredx.png" alt caption size="10" width="14" height="13"} to remove the organizational unit from the list.
4. Click **Save**, **Save & Exit**, or **Cancel**.
:::

::::ExpandableHeading{isOpen="true"}
## Enabling a Cancellation Option for Request Offerings

To enable the cancellation option for request offerings, follow these steps.

1. Log in to Neurons for ITSM as Administrator.
2. Open the **Request Offerings **workspace.
3. Search for the specific request offering you want to enable the cancellation option for.
4. Double-click the request offering record.
5. Under the **Define Request Offering** tab, select the **Enable Request Cancellation** checkbox.

:::Paragraph{indent="1"}
*View of the Enable Request Cancellation Checkbox*
:::

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/nem99kj6tYJ1LMg5U0lfl_enable-cancellation-ro.png" alt="Enabling the ability for a Self Service user to cancel a request offering." position="flex-start" size="80" width="1920" height="984" initialPath="../../Resources/Images/Common/Enable cancellation RO.png" githubPath="Admin-User/Content/Resources/Images/Common/Enable cancellation RO.png" darkWidth="1920" darkHeight="984" showCaption="false" indent="1"}

6. Click **Save**.

:::Paragraph{indent="1"}
Once this is done, when a **Self Service **user logs into the **Service Catalog** workspace and clicks **View My Request**, the **Cancel** button will be displayed for this request offering. The user can select **Yes** to cancel the request offering, and a confirmation message will appear, indicating that the request has been canceled with the current date.
:::

:::hint{type="note"}
The **Hide Price information** and **Hide Delivery Time information** are supported along with **Enable Request Cancellation**,

Currently the following options are not supported in Self Service Portal V3: **Enable Request Editing** **Use Price List** and **Anonymous Submit**.
:::
::::

::::ExpandableHeading{isOpen="true"}
## Configuring Multiple Selection for a Dropdown

From Neurons for ITSM 2026.3 Release, you can configure a dropdown control to support multiple selections. When enabled, the dropdown displays options as check box, allowing users to select one, multiple or all values. This reduces the requirement to create multiple fields for related inputs and simplifies the form design.
To configure multiple selection for a request offering:

1. Select the required request offering.
2. In **Design Request Form**, configure a dropdown control:
   - To use an existing dropdown, select it on the form.
   - To add new dropdown, go to **Form Designer** tools > **Controls**, and drag the dropdown selection onto the form.
3.  Click edit icon for the dropdown.

:::Paragraph{indent="1"}
The **Item Configuration Editor** window is displayed.
:::

4. In **Field** Options, select the dropdown arrow, and select the following:
   - **Allow multi-select** - Select this checkbox to enable **Max selections** text box.
   - **Show select all** - Select this checkbox to allow user to select all the available options in dropdown. When this option is enabled, the **Max selections** option is grayed out.
   - **Max selections **- This option is available only when Allow multi-select is selected. The default value is 0. You can enter the value up to 200. This option is unavailable when Show select all is selected.
5. Click **Ok**.
6. Select **Publish Action Access** tab, select **Published **from status dropdown and then click **Save**.

:::Paragraph{indent="1"}
You can view the multiple selection option in Self Service V3 for the configured request offering.
:::
::::