--- title: To Configure Search slug: neurons-for-itsm/admin-user-help/enu/latest/to-configure-search createdAt: 2026-07-14T19:16:26.014Z --- **Role**: Administrator Configure search functionality in the Self Service Portal V3 to control how users access information across pages and workspaces. You can enable or customize search behavior at the page level, apply global settings for consistent search features across all pages, or define role-specific search settings for targeted workspaces. Use this procedure to configure the search bar, set display options, and manage search behavior based on your organization’s requirements. ## Configuring Search for Role specific You can configure the search behavior for specific workspaces, such as **My Items**, by updating the role settings. 1. Log in to Neurons for ITSM as Administrator. 2. From the Configuration console, click **User and Permissions** > **Role and Permissions**. Select **Self Service** role. :::Paragraph{indent="1"} The **Role: SelfService** page appears. ::: 3. Click the **Top Level Tabs** tab. 4. Select **Search** from the list of workspaces. 5. Under the **Self Service Configuration** section, click the plus icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/7FWgD10vfoTmRR4rmEnMF_plus-icon28x17.png" alt caption size="10" width="28" height="17"} to add a new row. ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/FM1ztF_rJxW1Bz7KYFkjz_self-service-configuration-for-workspace-search.png" position="flex-start" size="80" initialPath="../../Resources/Images/buttons/Allowed Tag/Allowed Tag/Self Service configuration for Workspace search.png" githubPath="Content/Resources/Images/buttons/Allowed Tag/Allowed Tag/Self Service configuration for Workspace search.png" showCaption="false" width="1161" height="680" darkWidth="1161" darkHeight="680"} 6. In the new row: - Select **My Item** from the dropdown list. - Select **Edit Preview**. 7. In the **Preview Item Format** for: My Item dialog box: - In the **Text Field** field, enter **Display Text**. - In the **Preview Text** field dropdown, select **ID**. - In the **Form for Hover Panel** field, enter **FRS\_MY Items**. ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/66Ap9KD_rbebkWGEBD8Dc_edit-preview-dialog-box.png" position="flex-start" size="80" initialPath="../../Resources/Images/buttons/Allowed Tag/Allowed Tag/Edit preview dialog box.png" githubPath="Content/Resources/Images/buttons/Allowed Tag/Allowed Tag/Edit preview dialog box.png" showCaption="false"} 8. Click **Save**. :::hint{type="note"} Users with the Self Service Administrator role will now view My Items search results with the configured search. ::: ::::ExpandableHeading{isOpen="true"} ## Configuring Search at the Page settings level To access the **Home** page settings: 1. Log in to Neurons for ITSMSelf Service portal as an **Administrator**. 2. Click **Edit Page** at the top right of the window. The **Page Designer** opens. 3. From the **Page Selector**, select the **Home** page.. 4. From the **Workspace Selector**, select the **Self Service** workspace 5. Select the page view you want to edit from the **View Selector** dropdown list - **Desktop**, **Mobile**, or **Tablet**. 6. Select the **Page Settings** tab. ## To add a Search bar:  The banner includes a built-in search bar by default. If you want to show or hide this search bar, toggle the display the **Search Bar** in Banner switch **ON** or **OFF** from the **Page Settings** panel. **Adding an Additional Search Bar** 1. Click **Modules**. 2. Under **Text and Media**, drag the **Search** icon onto the page. The **Settings** panel appears on the right side on the page. **Page Designer Settings Displayed for the Home Page:** ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/YXMCtk38LkBvkJjxhNO43_page-setting-search-bar.png" position="flex-start" size="80" initialPath="../../Resources/Images/buttons/Allowed Tag/Allowed Tag/Page Setting Search bar.png" githubPath="Content/Resources/Images/buttons/Allowed Tag/Allowed Tag/Page Setting Search bar.png" showCaption="false" width="1881" height="926" darkWidth="1881" darkHeight="926"} 3. Specify the following: - **Name** - **PlaceHolder text** - **Search Bar Size** 4. This step is optional. Enable the **Show common search** toggle icon to display the common search items, and enable the **Show trending common keyword before a user starts typing** toggle icon to display the common and trending keywords before you start typing the keywords. When all settings are completed, including any global settings you have made: - Click **Publish** to publish the page. - You can also click the **Preview** button to preview the page and check your settings prior to publishing. :::hint{type="note"} For more information please refer [Working with Page Settings](docId\:Nb0iEeDJBAZgOOrNoohSL) in the Administrator Help. ::: :::: ::::ExpandableHeading{isOpen="true"} ## Configuring Search at the Global settings level To access the **Home** page settings: 1. Log in to Neurons for ITSMSelf Service portal as an Administrator. 2. Click **Edit Page** at the top right of the window. The **Page Designer** opens. 3. Select the **Home** page from the **Page Selector** dropdown list. 4. Select the **Self Service** page from the **Workspace Selector** dropdown list. 5. Select the page view you want to edit from the **View Selector** dropdown list - **Desktop**, **Mobile**, or **Tablet**. 6. Select the **Global Setting** tab. ## Header Use the** Header** tab to display the title on the header of the page. You can set the title text color, background color, and icon color. :::hint{type="note"} The icon color will be applied to all icons in the header, including the menu icon. ::: To configure the header: 1. Navigate to **Global Settings**, and then select **Header**. 2. Provide the following information: - Toggle the **Show title** button to display or hide the title. - Enter the **Title text**. - Choose the **Title text color**. - Select the **Background color**. - Specify the **Icon color**. 3. Optionally, **enable** or **disable** the toggle switch for **Search icon**, **Alerts**, and **Shopping cart** features based on your requirements. **Page Designer Global Settings is applicable for all the Pages:** ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/XiC8Hm3COO3-5Q-653-v2_search-for-global-setting.png" position="flex-start" size="80" initialPath="../../Resources/Images/buttons/Allowed Tag/Allowed Tag/Search for Global Setting.png" githubPath="Content/Resources/Images/buttons/Allowed Tag/Allowed Tag/Search for Global Setting.png" showCaption="false" width="1918" height="920" darkWidth="1918" darkHeight="920"} When all settings are completed, including any global settings you have made: - Click **Publish** to publish the page. - You can also click the **Preview** button to preview the page and check your settings prior to publishing. :::hint{type="note"} For more information please refer [Working with Global Settings](docId\:xD7J2mCEw9T7j1ouDcKgP) in the Administrator Help. ::: ::::