---
title: Templates
slug: neurons-for-itsm/admin-user-help/enu/latest/templates
createdAt: 2026-07-14T19:16:48.461Z
---

Applies a template to a business object. For example, when creating an incident, you can choose to apply a template which is a frequently occurring incident such as outlook not working, printer not working, or emails bouncing. When the template is applied, most of the fields are auto-filled as per the template.

:::hint{type="info"}
You can get the template name from the [Metadata API](docId\:pkOCqFV2d86th3L22mGgY).
:::

**Base URL:**

https\://\{tenant url}/api/odata/businessobject/\{business object name}('\{business object unique key}')/\{template name}

:::hint{type="info"}
Ensure the business object name is suffixed with an "s".
:::

:::ExpandableHeading
## Template - Example

Here is an example to apply Backup Failure template to an incident.

| URL                                          | https\://\{tenant url}/api/odata/businessobject/incidents<br />('7133EDB8A33D42E9B3F6FC440BDDD19A')/Backup\_Failure                                                                                                                                                                                                                                  |
| -------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| <font color="#0C121D">Method</font>          | POST                                                                                                                                                                                                                                                                                                                                                 |
| Header Name                                  | Authorization: JTW Token/Session Key/REST API Key                                                                                                                                                                                                                                                                                                    |
| <font color="#0C121D">Request Payload</font> | `{  `<br />`"ActionId":"e8522ea7-ca0b-4656-beb5-ea708f1b56eb",  `<br />`"shouldSave":true,"data":null,"actionParams":{"GridParams":null,"FormParams":  `<br />`{"actionId":"e8522ea7-ca0b-4656-beb5-ea708f1b56eb","objectId":  `<br />`"7133EDB8A33D42E9B3F6FC440BDDD19A","actualObjectType":  `<br />`"Incident#"}},"promptParams":null  `<br />`}` |
| <font color="#0C121D">Status Code</font>     | 200                                                                                                                                                                                                                                                                                                                                                  |
:::

## Unsuccessful Response

:::ExpandableHeading
## Blank Action ID

Scenario: Trying to apply a template to an incident with blank Action ID in the request body.

https\://\{tenant url}/api/odata/businessobject/incidents('7133EDB8A33D42E9B3F6FC440BDDD19A')/Backup\_Failure

Header Name:

**Authorization: Sessionkey**

| Code                                          | ISM\_4000                                                                                           |
| --------------------------------------------- | --------------------------------------------------------------------------------------------------- |
| Description                                   | Invalid Request Payload                                                                             |
| Message                                       | `[  `<br />`"Action ID cannot be blank, please provide a valid Action ID and try again"  `<br />`]` |
| <font color="#0C121D">HTTP STATUS CODE</font> | **400**                                                                                             |
:::