---
title: Start Ivanti Voice Activity Action
slug: neurons-for-itsm/admin-user-help/enu/latest/start-ivanti-voice-activity-action
createdAt: 2026-07-14T19:16:24.883Z
---

- [About the Start Ivanti Voice Activity Action](docId:3IgHs9IbSSzLGRGqKnM8O)
- [Parameters](docId:3IgHs9IbSSzLGRGqKnM8O)
- [Actions](docId:3IgHs9IbSSzLGRGqKnM8O)
- **Graphical Action Designer**: [Start IPCM Voice Activity Quick Action](docId\:FOLKO70wRu1EL8ebsVr_r)

## About the Start Ivanti Voice Activity Action

The **Start **Ivanti** Voice Activity** action configures and calls a web service for the Ivanti Voice application. Before configuring this action, you must set up the voice integration to Neurons for ITSM. See [Configuring Ivanti Voice Integration](docId:8Yk-1ymOlmvP2Dj5QKozt).

When the action executes, the Neurons for ITSM server calls the Ivanti Voice web service, which in turn launches the voice application chosen, and sets any parameters specified as properties available to the voice application.

When a voice application is started via the web service, there is no active phone call; it is simply an interaction in Ivanti Voice terms. If the action initiates a phone call, you can use the **Make Call** block to initiate the call.

*Start Ivanti Voice Activity Action*

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/vFDIOujOLK-s5Shnijkur_voice-quick-action.png" position="flex-start" size="40" initialPath="../../../../Resources/Images/help-images/voice quick action.png" githubPath="Content/Resources/Images/help-images/voice quick action.png" showCaption="false" indent="1"}

If the Ivanti Voice web service is not configured correctly, Neurons for ITSM cannot retrieve the list of available voice applications and displays an error message.

### Parameters

| Parameter                | Description                                             |
| ------------------------ | ------------------------------------------------------- |
| Enter action name        | A unique name for the action.                           |
| Enter action description | Optional. A description of what the action does.        |
| Enter category           | Optional. The category. Select from the drop-down list. |
| Voice Application Name   | The voice application to start.                         |
| Property Name            | The property name to pass to the voice application.     |
| Property Value           | The property value to pass to the voice application.    |

### Actions

| Button                                                                                                                                                           | Action                        |
| ---------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------- |
| :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/-xC2rFf08JbJHTGUTd_A3_addgreen.png" alt caption size="10" width="17" height="15"} | Adds fields to the list.      |
| :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/x0Gj5FGSYrXBu80Fr8i50_delete.png" alt caption size="10" width="19" height="16"}   | Removes fields from the list. |
| Save                                                                                                                                                             | Commits your settings.        |
| Cancel                                                                                                                                                           | Exits without saving.         |