---
title: Social Board Actions
slug: neurons-for-itsm/admin-user-help/enu/latest/social-board-actions
createdAt: 2026-07-14T19:16:26.569Z
---

Neurons for ITSM contains two **Insert Child Object** actions that support the Social Board.

The first **Insert Child Object** action is defined relative to business objects, such as incident or change. Use this action to share postings from specific business objects.

For example, the following **Insert Child Object** action is defined in the **Incident** business object:

*Post Social Message Associated with Incident Action*

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This action is defined as:

- **Name**: Post Social message associated with incident
- **Child Object**: SocialFeedsAssocIncident
- **Publish to**: All

The following field-to-value mappings are defined:

| Message        | $(Prompt("Message", "", 400, 200)) |
| -------------- | ---------------------------------- |
| PostedById     | $(CurrentLoginId())                |
| PostedDateTime | $(CurrentDateTime())               |

The second **Insert Child Object** action is defined in the **SocialFeeds** business object for creating the respective child business objects such as incident or change based on the information from the posting.

For example, the following **Insert Child Object** action creates a new incident based on a particular posting:

*Create Incident Action*

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/s9RbQDhlfNC-p-z1JNbs6_qa-social-feeds.png" position="flex-start" size="40" initialPath="../../../Resources/Images/help-images/qa social feeds.png" githubPath="Content/Resources/Images/help-images/qa social feeds.png" showCaption="false" indent="1"}

This action is defined as follows:

- **Name**: Create incident
- **Child Object**: SocialFeedsAssocIncident
- **Publish to**: All roles except Self Service and service owner roles

The following field-to-value mappings are defined:

| Field Name   | Field Value                                                                                            |
| ------------ | ------------------------------------------------------------------------------------------------------ |
| Profile Link | $(CurrentLoginId())                                                                                    |
| Service      | $(Prompt("Service", "Incident.Service validated by CI.Service.Name", 350, 25, "", "", "Service Desk")) |
| Category     | $(Prompt("Category", "Category of Category used in Incident", 350, 25, "", "", "Service Desk"))        |
| Summary      | $(Prompt("Summary", "", 350, 25, "", "", "\_ConversationTitle\_"))                                     |
| Description  | $(Prompt("Description", "", 400, 200, "", "", "\_ConversationContent\_"))                              |

Notice that the field-to-value mappings must be tailored to fit the given business object. The previous example shows that the incident-specific fields are specified with the appropriate prompt expressions.

Two prompt expressions are available for fetching the title and content of the posting, respectively:

- $(Prompt("Summary", "", 350, 25, "", "", "\_ConversationTitle\_"))
- $(Prompt("Description", "", 400, 200, "", "", "\_ConversationContent\_"))

The following business objects have the **Insert Child Object** actions included by default:

- Change
- Incident
- Problem
- Release

You can add new **Insert Child Object** actions that support the Social Board for additional business objects. See [Insert Child Object Action](docId\:zuVlMIgpIoYIJHiOme1hn).