---
title: Setting Up Hours of Operation
slug: neurons-for-itsm/admin-user-help/enu/latest/setting-up-hours-of-operation
createdAt: 2026-07-14T19:16:44.122Z
---

The **Business Hours** feature allows you to define the operational calendar for your organization, including daily hours and schedules.

The **Business Hours** definition help calculate the response time (such as escalations). For example, you can determine the incident response time for a technician or execute business rule that escalates a call that has been open for a number of hours.

Further, you can add holidays or days when the office is closed, to the calendar. You can have multiple lists, each with a unique name.

You can view a Business Hours definition from the Configuration console > **Configure > Organization Profile > Business Hours** > select a schedule to view its definition.

- [Creating an Hours of Operation Schedule](docId\:H4QbVXKnCfAdEaFxdzC0G)
- [Adding Exceptions](docId\:OdC0drBzB2c-v8eGph-5F)
- [Modifying the Hours of Operation](docId\:hwnGON32CH7FE3GqLCyF2)
- [Example: Setting Up Hours of Operation for Off Hours](docId\:EhzR9WW1AoT0kMDzGYxdh)