---
title: Setting up Constants for Use in Security Operations Management
slug: neurons-for-itsm/admin-user-help/enu/latest/setting-up-constants-for-use-in-security-operations-management
createdAt: 2026-07-14T19:16:39.877Z
---

Set up Constants prior to configuring a Jira or ADO integration. Without properly configured Constants, it is impossible to run the Quick Action to import Security Incident fields to use for TSS (Ticket Sharing and Synchronization), and the TSS Workflows won’t run.

1. Sign in to Neurons for ITSM as an Administrator. Open the Constants workspace. Refer to the following table for values:

| Name                | Value                                           | Comment                                                               |
| ------------------- | ----------------------------------------------- | --------------------------------------------------------------------- |
| HEATServiceName     | FRSHEATIntegration                              | Do not change                                                         |
| HEATServicePassword |                                                 | Password used to log in to ISM (internally: “manage” - Do not change) |
| HEATServiceRole     | Administrator                                   | Do not change                                                         |
| HEATServiceTenantID | tenant name+domain name                         |                                                                       |
| HEATServiceURL      | Full URL -including “http(s)”, followed by API  |                                                                       |
| HEATServiceUsername | name of authorized Administrator                |                                                                       |
| TenantID            | Full URL - including “http(s)”, followed by API |                                                                       |
| TenantPassword      | Password used to log in to ISM                  |                                                                       |
| TenantRole          | Administrator                                   |                                                                       |
| TenantURL           | tenant name+domain name                         |                                                                       |
| TenantUsername      | name of authorized Administrator user           |                                                                       |

2. Make any modifications necessary and save.