---
title: Setting the Database Properties for DSM
slug: neurons-for-itsm/admin-user-help/enu/latest/setting-the-database-properties-for-dsm
createdAt: 2026-07-14T19:16:29.785Z
---

:::hint{type="info"}
The following procedure only applies to on-premise implementations.
:::

You can change a property for the Neurons for ITSM database to prevent an intermittent error when you open or refresh the **Managed Software** tab of the **CI Computer** business object.

To view or change the database setting, do the following:

1. On the database server, launch Microsoft SQL Server Management Studio.
2. In the **Object Explorer** area, under **Databases**, right-click **HEATSM** and choose **Properties** from the drop-down list.

:::Paragraph{indent="1"}
*Selecting Properties*
:::

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3. In the **Database Properties** dialog box, under **Select a page**, choose **Options**.
4. In the **Other** list, scroll down to **Is Read Committed Snapshot On**.
   - If the value is "False", change it to "True" and click **OK**.
   - If the value is "True", click **Cancel**.

:::Paragraph{indent="1"}
*Database Properties*
:::

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/9D1LWa319Epg-mYkMiy4o_readcommitsnapshoton.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/read_commit_snapshot_on.png" githubPath="Content/Resources/Images/help-images/read_commit_snapshot_on.png" showCaption="false" indent="1"}

5. Click **OK**.