---
title: Service Request Business Object Reference
slug: neurons-for-itsm/admin-user-help/enu/latest/service-request-business-object-reference
createdAt: 2026-07-14T19:16:27.285Z
---

This section lists the default definitions of the **Service Request** business object.

- [Canceling a Service Request](docId\:fmsVPUigi5VxphrV-IEoY)
- [Task Cancellation Process](docId\:fmsVPUigi5VxphrV-IEoY)
- [Calculation Rule](docId\:fmsVPUigi5VxphrV-IEoY)

## Canceling a Service Request

The following table describes the fields that comprise a service request to make it cancelable. For information on configuring a service request, refer to [Managing Service Request Actions and Permissions](docId\:T5-t0Bw9XLAEzfBKn3aEu).

| Object        | Description                                                                                                                                                                                                    |
| ------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Field         | ServiceReqTemplate#TemplateCancelable (Boolean)<br />Initialization rule: True                                                                                                                                 |
| Field         | ServiceRequest#TemplateCancelable (Boolean)<br />Initialization rule: True                                                                                                                                     |
| Field         | ServiceRequest#Cancelable (Boolean)<br />Calculation rule: $(if(((TemplateCancelable == false) \|\| (((Status == "Canceled") \|\| (Status == "Closed")) \|\| (Status == "Fulfilled"))) then false else true))  |
| Quick action  | "Cancel Service Request" on ServiceReq<br />Composite action: Mark ServiceReq as "Canceled" and add Journal.Notes                                                                                              |
| Button        | Cancel button on layout for ServiceReq<br />Layout: ServiceReqLayout.New<br />Action: Cancel Service Request<br />Icon: icon\_task\_cancel.png<br />Disable expression: $(if(Cancelable then false else true)) |
| Business rule | Cancel Service Request<br />Trigger: Field "Status" change to "Canceled"<br />Action: Composite action                                                                                                         |

## Task Cancellation Process

| Business Rule | Cancel workflow on cancellation. |
| ------------- | -------------------------------- |

In Neurons for ITSM, the **Service Request** business object field called **Cancelable** is defined as Boolean. Only the **Stored Field** attribute is selected.

The calculation rule appears as follows:

:::Paragraph{indent="1"}
**Field Status** is set to canceled.
:::

This rule is a composite action and includes:

- Cancel tasks
- Cancel approvals
- Cancel workflows
- Service request cancellation

## Calculation Rule

The new quick action is available to Service Desk Analysts. This is configured as a composite action: mark ServiceReq as canceled and add journal notes.