---
title: Security Knowledge Base
slug: neurons-for-itsm/admin-user-help/enu/latest/security-knowledge-base
createdAt: 2026-07-14T19:16:49.146Z
---

Knowledge articles specific to Security Operations such as Confidential Policy, Company Policy or guidelines can be created and published. These documents can be useful for employees looking for any security-related queries or information. Security Operations user roles create these documents and publish them to the Self Service Mobile portal.

This workspace is not available for the **Chief Information Security Officer** user role.

## Creating a Security Knowledge Article

1. Open the **Security Knowledge Base** workspace.
2. Click **New** and select the article type.
3. Enter the information into the fields:
   - **Title** - enter the article title.
   - **How can I?** - displayed only when the article type is **Q & A**.
   - **Description** - provide a description for the article.
   - **Collection** - select the collection the article belongs to.
   - **Category** - select the category the article belongs to.
   - **Owner Team** - select the team the article owned by.
   - **Owner** - select the owner the article is owned by.
   - **Status** - initially it is **Draft**, you can set appropriate status as the article progresses through the workflow for approval. When the status is in **Published**, the article is published in the Self Service portal. When the article is no longer relevant, you can change the status to **Expired**, and set as **Archived** to move it out of the Self Service portal.
4. Click **Save**.

:::Paragraph{indent="1"}
The article is saved, published, or sent for review based on the status and/or the workflow policy.
:::