--- title: Scheduling API Data Sync from Ivanti Neurons for Discovery to Ivanti Neurons for ITSM slug: neurons-for-itsm/admin-user-help/enu/latest/scheduling-api-data-sync-from-ivanti-neurons-for-discovery-to-ivanti-neurons-for-itsm createdAt: 2026-07-14T19:16:27.285Z --- Administrators can schedule data synchronization from Neurons for Discovery to Neurons for ITSM. By default, Neurons for Discovery synchronizes with Neurons for ITSM using the Azure-service and bus-based connectors. This API sync feature enables customized scheduling in the API-based connectors. ## Preparing the Ivanti Neurons Environments :::hint{type="info"} When you enable the global constant, Neurons disables the existing connectors between Neurons for Discovery and Neurons for ITSM. ::: To prevent performance degradation: ::::ExpandableHeading ## Updating the Last Data Change Time **Finding the Last Data Scan Date and Time** You can find the latest data scan date in the default Neurons for Discovery connectors. 1. Open Neurons for Discovery; click the :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/YMOHhDOoyQzQO11mBTDgx_neurons-connectors-icon.jpg" alt caption size="10" width="16" height="16"} icon, and select **Connectors** from the dropdown list. 2. In the list of connectors, filter for **Device**. 3. Take note of the date and time in the **Last Run** column. 4. Manually disable the Neurons for Discovery bus-based connector(s). :::hint{type="info"} When you disable the global constant EnableNeuronsSyncByAPI, you must manually reset the Neurons for Discovery connectors to **True**. ::: **Updating the Last Data Change Time** Avoid pulling duplicate data that could slow system performance. 1. From the Administrator menu, select **More** and search for the **Integration** workspace. 2. Select **Name** > **Filters** > and type **Device** to filter the connection list. ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/QzXgUQvVHZXu_kelgGWkc_connector-filtering.jpg" position="flex-start" size="40" initialPath="../../Resources/Images/ImportExportData-images/connector-filtering.jpg" githubPath="Content/Resources/Images/ImportExportData-images/connector-filtering.jpg" showCaption="false"} 3. Select the **Device** connector. 4. Enter the last data scan date and time next to **Last Data Change Time**. ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/AODKSwGRC4sllwg84FKoI_last-data-change-time.jpg" position="flex-start" size="40" initialPath="../../Resources/Images/ImportExportData-images/last-data-change-time.jpg" githubPath="Content/Resources/Images/ImportExportData-images/last-data-change-time.jpg" showCaption="false"} 5. Click **Save**. :::: ## Setting up the API Sync :::hint{type="info"} Discovery data for devices and invoices are managed by separate connectors: Ivanti Neurons Connector - Device and Ivanti Neurons Connector - Invoice. Repeat this process with each connector. ::: :::ExpandableHeading ## Enabling the API Data Sync 1. From the Configuration console, navigate to **Build** > **Global Constants**. 2. Set the value of **EnableNeuronSyncByAPI **global constant to True. 3. Click **Save**. ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/F-lqmBxG4hJ_F6Qz03Cez_global-constant.png" position="flex-start" size="40" initialPath="../../Resources/Images/ImportExportData-images/Global Constant.png" githubPath="Content/Resources/Images/ImportExportData-images/Global Constant.png" showCaption="false"} ::: ::::ExpandableHeading ## Importing users along with devices You can import user data along with the devices to view the DEX Score for users' devices. :::hint{type="info"} When the **ImportUsersForDevices** global constant is enabled, Ivanti Neurons for ITSM imports user information associated with devices discovered in Ivanti Neurons. During synchronization, the system may create new **Employee** records or update existing ones to associate users with their devices and enable **DEX Score** reporting. If a matching Employee record already exists, the import process may update fields based on the data received from Ivanti Neurons. Depending on the synchronization results, fields such as **Display Name, Status,** and **CreatedDateTime** may be updated. If Employee records are managed through another identity source or maintained manually, review this setting before enabling the constant. ::: 1. Raise a Service Ticket to the Ivanti ITSM Operations team to enable the DEX Score feature in the Config Database. 2. Enable the Global Constant - :::Paragraph{indent="1"} a. From the Configuration console, navigate to **Build** > **Global Constants**. ::: :::Paragraph{indent="1"} b. Set the value of the **ImportUsersForDevices** Global Constant to True. ::: :::Paragraph{indent="1"} c. Click **Save**. ::: :::hint{type="info"} - If you are an existing ITSM user, besides the above configuration you need to complete additional steps to set up the DEX Score feature. See, [Setting up DEX Score feature for existing users](docId\:fn8c-49SXZSTgBwZuWUAJ). - For more information on using the DEX Score feature, see [Prioritizing Service Tickets using DEX Score](docId\:h4yCsU2ddJIP7bV_XPfbj) in the User help. ::: :::: ::::ExpandableHeading ## Configuring the Connectors 1. After enabling the global constant, set the connector's schedule. 2. From the Configuration console, click the Search :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/gxfSrIHxw4QMHRk6T3afI_search-icon.jpg" alt caption size="10" width="16" height="16"} icon. 3. Go to **My Workspace** > **Data Import Connections**. ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/3jRu1uYJPwormMLozH2z__data-import-connections2.jpg" position="flex-start" size="40" initialPath="../../Resources/Images/ImportExportData-images/data-import-connections2.jpg" githubPath="Content/Resources/Images/ImportExportData-images/data-import-connections2.jpg" showCaption="false"} 4. Find the Ivanti Neurons Connector - Invoice and Ivanti Neurons Connector - Device connectors. :::hint{type="info" indent="1"} When you enable the EnableNeuronSyncByAPI global constant, Neurons for ITSM updates the connectors with the **Run Now** option. ::: 5. Click **Run Now** to perform a sync with the preset connector configurations. ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/bLmrNznOEv-yqIioEh6qT_runnow.jpg" position="flex-start" size="40" initialPath="../../Resources/Images/ImportExportData-images/run_now.jpg" githubPath="Content/Resources/Images/ImportExportData-images/run_now.jpg" showCaption="false"} :::: ::::ExpandableHeading ## Setting the Schedule 1. From the **Data Import Connections** workspace, select the name of the connector you wish to configure to display the **Settings** page. :::Paragraph{indent="1"} For more information on the use and configuration of filters, see [Import Discovery Data from Ivanti Neurons](docId\:wR9myNnrO6Yxhi-6dmB5S) and [Configuring Data Import Connections](docId\:z8kDIsU8GjFwJeWThqcUk) ::: 2. Enter the appropriate details for each tab in the connector and click **Next** until you reach the **Schedule Settings** tab. 3. For more information on configuring connectors, refer to [Configuring Data Import Connections](docId\:z8kDIsU8GjFwJeWThqcUk) and [Import Discovery Data from Ivanti Neurons](docId\:wR9myNnrO6Yxhi-6dmB5S). ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/FfAFYeruhudyjxlyG43JU_inside-connector.jpg" position="flex-start" size="40" initialPath="../../Resources/Images/ImportExportData-images/inside connector.jpg" githubPath="Content/Resources/Images/ImportExportData-images/inside connector.jpg" showCaption="false" indent="1"} :::Paragraph{indent="1"} ::: 4. Select the schedule you want to use. 5. If you need to set up a new schedule, you can find help and instructions in the [Administering and Customizing Neurons for ITSM ](docId\:x_KgrkOP3OImwv6Fc7zis)help topic. 6. Use the **LastHardwareScanDate** field in the **Schedule Settings** tab to set the date from which the scan will pull. This field is updated automatically after each sync and creates a baseline date from which to pull future Neurons Discovery syncs. :::hint{type="info" indent="1"} Verify that the batch size is set at 10 and the max size is set at 500. Do not change the max size unless it is absolutely necessary; using a max size greater than 500 will degrade system performance. ::: 7. Save and exit to the connector workspace. :::: ::::ExpandableHeading ## Previewing, Publishing, and Running The connector now has three additional actions available: **Preview**, **Publish and Run**, and **Publish and Test Run.** The [Configuring Data Import Connections](docId\:z8kDIsU8GjFwJeWThqcUk) help document contains more detailed information about the connector options. :::Paragraph{listStyleType="disc" indent="2"} **Preview**: Shows a few sets of records from Neurons for Discovery and provides the total count of devices and invoices present in Neurons for Discovery. ::: :::hint{type="info" indent="2"} If the imported data are greater than 20 MB, the preview will fail. ::: :::Paragraph{listStyleType="disc" indent="2"} **Publish and Run**: Saves all changes to the **CMDB** and triggers the sync. ::: :::Paragraph{listStyleType="disc" indent="2"} **Publish and Test Run**: Triggers the sync, but does not insert changes into the **CMDB**. ::: :::: ::::ExpandableHeading ## Verifying To verify you have set up the schedule successfully, see the steps outlined in [Import Discovery Data from Ivanti Neurons](docId\:wR9myNnrO6Yxhi-6dmB5S). :::hint{type="info"} As a part of the device sync, software licensing information also will be imported for sync. ::: :::: ## Related topics: [Import Discovery Data from Ivanti Neurons](docId\:wR9myNnrO6Yxhi-6dmB5S) [Ivanti Neurons for ITSM and Neurons Integration - Best Practices](docId\:NRIzlNtfWeX5U32KAKdC9) [Configuring Data Import Connections](docId\:z8kDIsU8GjFwJeWThqcUk) [Setting up DEX Score feature for existing users](docId\:fn8c-49SXZSTgBwZuWUAJ)