---
title: Accessing Self Service Workspace Portals
slug: neurons-for-itsm/admin-user-help/enu/latest/sQVa-accessing-self-service-workspace-portals
createdAt: 2026-08-03T15:03:08.773Z
---

Administrators can use Self Service URLs to enable direct access to Self Service workspaces and actions, such as creating requests, opening records, and searching content. The system authenticates users and provides access based on role and permissions.

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## Access URLs using Self Service Role

Create a new service request

`https://tenant_URL/Login.aspx?`

`Scope=SelfService`

`&Role=SelfService &CommandId=New`

`&Tab=ServiceCatalog`

`&Template=<OfferingRecID>`

Navigate to the search page

`https://tenant_URL/Login.aspx?`

`Scope=SelfService`

`&Role=SelfService &CommandId=Open &Tab=Search`

Navigate to the search page and perform a search using a passed-in string

`https://tenant_URL/Login.aspx?`

`Scope=SelfService`

`&Role=SelfService`

`&CommandId=Search`

`&Tab=Search`

`&SearchString=SearchString`

:::ExpandableHeading
## Knowledge workspace

To navigate to Knowledge workspace:

`https://tenant_URL/Login.aspx?`

`Scope=SelfService`

`&Role=SelfService`

`&CommandId=Open &Tab=Knowledge`

Perform a search using a passed-in string:

`https://tenant_URL/Login.aspx?`

`Scope=SelfService`

`&Role=SelfService &CommandId=Open`

`&Tab=Knowledge`

`&SearchString=SearchString`

To Open a knowledge article

`https://tenant_URL/Login.aspx?`

`Scope=SelfService`

`&Role=SelfService`

`&CommandId=Open`

`&Tab=Knowledge`

`&ItemId=ItemRecID`

To list all Knowledge Articles of a Specific Category or Sub-Category

`https://tenant_URL/Login.aspx?`

`Scope=SelfService`

`&Role=SelfService`

`&CommandId=ShowKnowledgeCategory`

`&CategoryId=CategoryRecId`

`&SubCategoryId=SubCategoryRecId`

`&AppFrame=true|false`
:::

:::ExpandableHeading
## Business Object workspace

To navigate to a business object workspace

`https://tenant_URL/Login.aspx?`

`Scope=SelfService`

`&Role=SelfService`

`&CommandId=New`

`&Tab=ObjectRef`

To create a record

`https://tenant_URL/Login.aspx?`

`Scope=SelfService`

`&Role=SelfService`

`&CommandId=New`

`&Tab=ObjectRef`

`&Template=TemplateRecID`

To open an existing record

`https://tenant_URL/Login.aspx?`

`Scope=SelfService`

`&Role=SelfService`

`&CommandId=Open`

`&Tab=ObjectRef`

`&ItemId=ItemRecID`

Create a New Issue

`https://tenant_URL/Login.aspx?`
`Role=SelfService`
`&Scope=SelfService`
`&CommandId=NewIssue`
:::

:::ExpandableHeading
## Service Catalog workspace

To navigate to the Service Catalog workspace

`https://tenant_URL/Login.aspx?`

`Scope=SelfService`

`&Role=SelfService`

`&CommandId=NewServiceRequest`

`&Tab=ServiceCatalog`

`&Template=OfferingRecID`

`https://tenant_URL/Login.aspx?`

`Scope=SelfService`

`&Role=SelfService`

`&CommandId=NewServiceRequestByOfferingId`

`&Tab=ServiceCatalog`

`&Template=OfferingRecID`

`https://tenant_URL/Login.aspx?`

`Scope=SelfService`

`&Role=SelfService`
`&CommandId=Open`
`&Tab=ServiceCatalog`

Create a New External Request

`https://tenant_URL/Login.aspx?`

`Scope=SelfService`

`&Role=SelfService`

`&CommandId=NewExternalRequest`

`&Tab=ServiceCatalog`

`&Template=OfferingRecID`

Load a draft Service Request

`https://tenant_URL/Login.aspx?`

`Scope=SelfService`

`&Role=SelfService`

`&CommandId=LoadServiceRequestDraft`

`&Tab=ServiceCatalog`

`&Template=OfferingRecID`

To Show All Service Requests

`https://tenant_URL/Login.aspx?`

`Scope=SelfService`

`&Role=SelfService`
`&CommandId=ShowAll`
`&Tab=ServiceCatalog`
:::

:::ExpandableHeading
## My Items workspace

Navigating to the My Items Workspace

`https://tenant_URL/Login.aspx?`

`Scope=SelfService`

`&Role=SelfService`

`&CommandId=ShowAll`

`&Tab=MyItems`

Open a Record

`https://tenant_URL/Login.aspx?`

`Scope=SelfService`

`&Role=SelfService`

`&CommandId=ShowArticle`

`&Tab=MyItems`

`&ItemId=ItemRecID`

`https://tenant_URL/Login.aspx?`

`Scope=SelfService`

`&Role=SelfService`

`&CommandId=ShowArticle`

`&Tab=MyItems`

`&Id=ItemRecID`

Note that the **Tab** parameter can accept two types of values: either **ObjectRef** or **SearchTag**. The **ObjectRef** value is the name of the business object with # at the end. However, you cannot use the # character as it is a predefined character so replace it with its URL-encoded entity of %23.

The following is an example:

`https://tenant_URL/Login.aspx?`

`Scope=SelfService`

`&Role=SelfService`

`&CommandId=New`

`&Tab=FAQ%23`
:::

:::ExpandableHeading
## To create a new FAQ

`https://tenant_URL/Login.aspx?`

`Scope=SelfService`

`&Role=SelfService`

`&CommandId=New`

`&Tab=FAQ%23`

To create a new custom business object record under the Self Service role using a predefined template action

`https://tenant_URL/Login.aspx?`

`Scope=SelfService`

`&Role=SelfService`

`&CommandId=New`

`&Tab=_CustomObject%23`

`&Template=603E24AB-68EE-4D75-A275-551C702BF002`
:::
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:::ExpandableHeading
## Access knowledge articles using the Self service mobile role

Example 1:

`https://tenant_URL/Login.aspx?`

`Scope=SelfServiceMobile`

`&role=SelfServiceMobile`

`&CommandId=ssmknowledge`

`&categoryid=ItemRecID`

Example 2:

`https://tenant_URL/Login.aspx?`

`Scope=SelfServiceMobile`

`&role=SelfServiceMobile`

`&CommandId=ssmknowledge`

`&categoryquery=backup`

Example 3:

`https://tenant_URL/Login.aspx?`

`Scope=SelfServiceMobile`

`&role=SelfServiceMobile`

`&CommandId=ssmknowledge`

`&subcategoryquery=Login`

Example 4:

`https://tenant_URL/Login.aspx?`

`Scope=SelfServiceMobile`

`&role=SelfServiceMobile`

`&CommandId=ssmknowledge`

`&subcategoryid=ItemRecID`
:::