---
title: Responding to a Task
slug: neurons-for-itsm/admin-user-help/enu/latest/responding-to-a-task
createdAt: 2026-07-14T19:16:26.014Z
---

- [About Responding to a Task](docId\:ChdxxU6SNwbBh1YgTow5x)
- [Responding to a Task by Email](docId\:ChdxxU6SNwbBh1YgTow5x)

### About Responding to a Task

If the system assigns a task to you or your team, you must respond to it within a set amount of time. If you do not, the system displays an escalation notification as specified by your system configuration.

Within an escalated task (only tasks with no status or a status of assigned or logged are escalated), select one of the following to begin processing the task and end the escalation:

- **Accept**: You accept the task and the system assigns the task to you.
- **Complete**: The task is finished.
- **Reassign**: The system sets the task back to the logged state.
- **Continue**: Continue to the next workflow step.
- **Cancel**: Stop the task.
- **Waiting**: The task is on hold until further action or information is received.
- **Reject**: The task is rejected.

### Responding to a Task by Email

You can accept or reject a task assignment by responding to it directly from the task notification email.

1. When you receive a task assignment via email, click **Reply**.
2. Indicate your acceptance or rejection of the task assignment by typing **accepted** or **rejected** in the body of the message. The approval keywords are configured in the **FRS Approval Status Keyword** tab records in the **Email Configuration** form. The default keywords to approve or reject via email are accepted and rejected.
3. If you reject a task, enter the reason for rejecting it in the second line of the body of the message.
4. Click **Send**.

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The system updates the task status as follows:
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If you accept the task, the system changes the status to accepted.
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If you reject the task, the system changes the status to rejected and the task is no longer valid.
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The system stores the incoming email in the **Activity History** tab of the task record.
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