---
title: Problem Actions
slug: neurons-for-itsm/admin-user-help/enu/latest/problem-actions
createdAt: 2026-07-14T19:16:24.562Z
---

| Action Menu Option       | Action Taken                                                                                                                                                                                       |
| ------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Resolve via Workaround   | Updates all of the incidents linked to the problem and moves them to the status of resolved. Copies the workaround information from the problem to the **Resolution Detail** tab of the incidents. |
| Resolve via Resolution   | Updates all of the incidents linked to the problem and moves them to the status of resolved. Copies the resolution information from the problem to the **Resolution Detail** tab of the incidents. |
| Request for Change       | Creates a new change from the problem record.                                                                                                                                                      |
| Calculate Cost           | Updates the **Cost** field of the problem by rolling up the cost of all completed tasks that are associated with the problem.                                                                      |
| New Knowledge Article    | Creates a new knowledge article based on the contents of the current problem.                                                                                                                      |
| Close Related Incidents  | Closes all incidents related to the current problem.                                                                                                                                               |
| Problem Status to Closed | Updates the status of the problem to closed.                                                                                                                                                       |