---
title: Printing Reports
slug: neurons-for-itsm/admin-user-help/enu/latest/printing-reports
createdAt: 2026-07-14T19:16:27.652Z
---

In general, you use the print function within your browser to print reports.

- [Printing a Report](docId\:xFqprZcMuOchdZA8FXBCq)
- [Creating a Custom Print Report](docId\:xFqprZcMuOchdZA8FXBCq)
- [Printing a Record](docId\:xFqprZcMuOchdZA8FXBCq)
- [Seeing What is Included in the Print Quick Action](docId\:xFqprZcMuOchdZA8FXBCq)

### Printing a Report

Follow these steps to print a report:

1. Select a report and run it.
2. Run the print option from your browser.

For example, within Google Chrome, Mozilla Firefox, or Microsoft Internet Explorer, press **Ctrl + P** on your keyboard or click **Print** from the browser menu.

:::hint{type="info"}
Ensure that your browser allows pop-ups or you might not be able to print a report.
:::

### Creating a Custom Print Report

To make a report available in the **Report Name** drop-down list within the **Run Report** quick action, do the following:

1. Create a report template that contains all of the fields to print (see [Creating Reports and Report Templates](docId\:nbwTfJmFn9gMaqcwuo6Sm)). Ensure that the RecID (or primary key of the object) is one of the parameters.
2. Create a report using the report template that you just created. Be sure to do the following:
   - Select **Can Run** from the **Run Report** quick action.
   - Publish to the role that will be using the **Print Report** quick action.

:::hint{type="info"}
Sometimes the time in a report will be off by one hour from the time shown in a record. This is a known issue. See [About Reports and Daylight Savings Time](docId\:wH08AsZZ-1nCrDiJfU5kP).
:::

### Printing a Record

Quick actions are used to print individual records. When you run the **Quick Action > Print** command, the system runs a report and sends it to the printer. Many default reports are included with Neurons for ITSM. For example, if you have customized the **Incident** business object to include other child business objects, then you need to customize that report to include additional data.

1. Log into the Service Desk Console.
2. Open a business object.
3. From the Action Menu, select **Print**. The system displays a list of reports, depending on which business object you are in. See [Default Reports](docId\:wr4mlYIANtnKCSpKHgR19) for a list of reports furnished with Neurons for ITSM.
4. Select a report from the list.  The system runs the report.

:::hint{type="info"}
Ensure that your browser allows pop-ups or you might not be able to print a report.
:::

5. Do one of the following:
   - From your browser menu, choose **Print**.
   - Press **Ctrl+P** on your keyboard.

### Seeing What is Included in the Print Quick Action

1. Log into the Service Desk Console.
2. Open a business object.
3. From the Action Menu, select **Edit Actions**. The system displays the Quick Action Center.
4. Click the **Your Actions** tab.
5. Click the **Print** header and then select **Print *business object*** (such as incident, change, or knowledge). The system displays the parameters for this quick action. For example, the following shows the **Print Incident** parameters:

:::Paragraph{indent="1"}
*Print Incidents Quick Action Parameters*
:::

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