---
title: Post-Implementation Review (PIR)
slug: neurons-for-itsm/admin-user-help/enu/latest/post-implementation-review-pir
createdAt: 2026-07-14T19:16:29.785Z
---

After a change request is implemented, the change requires PIR.

In the post-implementation review, consider the following:

- Did the change have the desired effect and meet the stated objectives?
- Are users and customers satisfied with the results?
- Are there any shortcomings or undesirable side effects?
- Was there a proper allocation of resources to implement the change?
- Was the change implemented on time and within budget?
- Did the backout plan function correctly?
- Was the change request properly categorized? If not, adjust as required.
- Each change request can have only one PIR.

## Creating a Post-Implementation Review

The **Post Implementation Review** tab is displayed when a change request is in the "Implemented" status.

1. Log in to Neurons for ITSM as a Change Manager.
2. Navigate to the change request.
3. Under the **Post Implementation Review** tab, click **New PIR**. The **New PIR** window opens.
4. Enter information into the fields.

| Field                              | Description                                                                                                                                                        |
| ---------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Change Implementation Result       | The result of the change implementation.<br />**Backed Out**<br />**Failed**:  A notification is sent to the change owner and change coordinator.<br />**Success** |
| Synopsis                           | An overview of the change process and its results.                                                                                                                 |
| Step To Avoid Recurrence           | If there were issues, enter the steps that could have been taken to avoid them.                                                                                    |
| Status                             | The change status.                                                                                                                                                 |
| Customer Impact                    | The impact to the customer.                                                                                                                                        |
| Root Cause                         | The root cause.                                                                                                                                                    |
| Start Date Time<br />End Date Time | The date and time to begin and finish the review.                                                                                                                  |

5. Click **Save**.